Customer experience (CX) software for insurance - Transform Your CX

Policy meets possibility with every customer experience

Seamless services that support policyholders and empower insurers along every step of the insurance journey.

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If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.

The world’s best brands trust NiCE to power 15B+ interactions a year

Experience Optimization

Purpose-built AI for CX that analyzes conversations with agents and automatically uses insights to build effective self-service and optimize processes.

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Simplify Insurance

Use self-service to make it easy to shop, apply for and manage policies.

Streamline Claims Process

Communicate status feedback better, minimizing stress for policyholders.

Personalize Services

Leverage AI for personalized assistance, streamlining solutions for every policyholder.

Map Customer Journey

Build better customer journeys anytime, anywhere, using AI, customer feedback, and interactions data.

Autopilot

Allow your policyholders an end-to-end self-service experience anywhere, anytime for any need.

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Journey Orchestration

Elevate your policyholders experience by connecting with them effortlessly and intelligently across all channels.

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Digital and Self Service

Proactively empower your policyholders to solve problems faster on their own with intelligent bots, virtual agents, and mobile support.

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Copilot

Arm your agents with superpowers to increase efficiency with fewer repetitive tasks and faster access to knowledge policyholders need.

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