At NICE, we only succeed when you do. Gain a proactive partner that equips you with the right people, tools, and technology for your business and unique needs.
All NICE CXone customers receive self-service support with their service. For more robust needs — including priority handling and specialization — choose from enhanced CXsuccess packages available by monthly subscription
With CXsuccess services, we enable CX leaders with the right expertise, tools, and technology at every step. We deliver the knowledge, processes, and best practices to help you to achieve your business goals. We collaborate with you to meet your unique needs and to deliver faster answers via a single point of contact.
The right expertise, tools, and technology at every step.
We offer convenient global 24/7/365 omnichannel technical support, with single point-of-contact and enhanced cross-functional technical collaboration for reduced effort and faster resolution.
“I feel my case gets worked faster with me right there on the phone. I have experienced better expertise with each tech and better communication with each case.”
Trusted by the world's leading companies.
Achieve your CX goals faster.
CXsuccess is a full suite of customer success services—onboarding, implementation, education, technical services, and business consulting. Choose from proven success packages for the right engagement plan for your business needs.
All CXone customers receive the CXsuccess Care package with self-service support at no-charge, standard with every agreement:
Global 24/7/365 omnichannel technical support with enhanced cross-functional collaboration
Exclusive one-stop access to global online Customer Community
Our service level agreements deliver industry-leading uptime, and we answer 80% of calls in 60 seconds or less.
Deep customer experience
Our comprehensive contact center expertise covers everything from voice services and reporting to API customization—and more.
Easy pay-as-you-go
Never worry about up-front fees and annual contracts. Your services subscription is bundled into your monthly invoice.
Speedy resolutions
We manage your Cloud technology 24/7/365, so you don’t have to. That includes system updates, upgrades, and enhanced technical collaboration to quickly resolve issues and communicate with you.
Proactive and consultative
You have deadlines to hit and goals to reach. Our designated customer success professionals have their sleeves rolled up, ready to help you achieve your CX goals and drive continuous improvement.
Get the right fit
Your choice of customer success packages and on-premises migration kits. Select the success package that’s best suited to your contact center—from small business to very large enterprise.
