Imagine a contact center as a ship navigating through the unpredictable seas of customer interactions. The agents are the crew, diligently working to keep everything running smoothly. Supervisors, in this metaphor, are the captains of the ship.
Imagine a contact center as a ship navigating through the unpredictable seas of customer interactions. The agents are the crew, diligently working to keep everything running smoothly. Supervisors, in this metaphor, are the captains of the ship.
Customer Service Appreciation Week shines a spotlight on the unsung heroes of our industry: the dedicated agents behind every customer smile.
The evolution of intelligent contact centres has been marked by a transition from traditional, manual operations to advanced, technology-driven environments.
In today’s competitive landscape, merely meeting customer needs isn’t enough to stand out in the crowd—and all the organizations claiming to provide exactly what customers are looking for can just fade into white noise.
Figuring out customer experience (CX) and integrating artificial intelligence (AI) can feel like an explorer charting unknown territories.
Contact center and back-office environments face an ongoing battle to boost agent satisfaction and retention.
