Increase customer value, loyalty, and retention while reducing costs with easy, AI-powered CX solutions for retail.
“We were constantly challenged to track down issues and didn’t generally know we had an issue until there was a complaint. Consolidating platforms on NICE CXone was a no-brainer. Allowing central management of our voice presence was critical to improving our management capabilities and technical support. It also simplifies the networking and infrastructure.”
Ryan Standard Global Director of Customer Enablement and Engagement, Bose
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Create customers for life
Your retail customers expect easy interactions and seamless omnichannel journeys. Give your customers fast answers that increase conversions and effortless resolution with the industry’s leading AI-powered customer experience platform.
NICE CXone provides a complete suite of CX applications on an AI-powered platform to automate, orchestrate, and elevate every touchpoint with your brand. Ensure every interaction improves brand reputation, drives employee engagement, and creates customers for life.
Retailers Rely on NICE CX Solutions for Superior Customer Experiences
Deliver self-service that flows
Power faster service and a better experience for a wide range of retail needs with conversational AI bots for voice and chat driven resolutions.
Orchestrate personalized journeys that do more and cost less. Automatically learn from every interaction, then model the most successful approaches to drive lifetime loyalty.
Turn abandons into conversions
Drive contextual, proactive engagements that maximize purchase intent. Use the right guidance at the right time to convert browsers into shoppers, both online and mobile. More orders, happier customers.
Make self-service simple
Deploy automation that delights, delivering satisfying self-service. Modernize every touchpoint from proactive outreach to searchable support content to back-office integrations for immediate, impactful resolution.
Enrich in-store, online, and omni
Meet customers wherever they are with true omnichannel engagement across channels and time. See, know and predict how they engage with your brand to maximize your mindshare.
Optimize agent time and expertise
Flatten seasonal hiring by planning for the right skills with the right workforce at the right times. Empower your people to resolve even the most complex interactions at record speed.
One easy platform, your pace
Leverage every component you need to drive winning customer experiences on a single, unified platform. Delivered how you need, when you need.
Bose
Bose Corporation consolidated three contact centers to one on NICE CXone, giving Bose immediate and sustained improvement in both external and internal KPIs, and streamlined experience for both employees and customers.
Apparel company Lands’ End chose to give agents more flexibility and involvement with scheduling while modernizing contact center operations in the cloud.
