Customer experience software for retail - Transform Your CX

Turn every retail interaction into an advantage

Make shopping simple, personal, and connected with AI-driven insights that build loyalty and boost performance where it matters most.

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Elevate Every Interaction, Every Time

Today’s shoppers expect effortless, intuitive journeys— whether through self-serving or seeking agent assistance. With NiCE CXone Mpower, deliver fast, accurate answers and tailored support, turning casual shoppers into lifelong advocates.

NiCE CXone Mpower combines advanced AI and a complete suite of CX applications to automate, streamline, and elevate every touchpoint. Build stronger customer relationships while empowering employees to deliver outstanding service, every time.

Boosting E-Comm Conversions

From personalized browsing to seamless real-time support for both customers and agents, retailers can win over customers with NiCE’s AI-powered solutions.

Retailers Rely on NiCE CX Solutions for
Superior Customer Experiences

CXone Mpower for Retail

In this demonstration, you’ll see how CXone Mpower automates customer service workflows by seamlessly integrating human and AI agents, data, and knowledge. We’ll walk you through a typical industry workflow, showcasing both the platform’s backend operations and the front-end experience for customers and agents.

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NiCE is Recognized for Its Leading CX Solutions

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If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.