Customer experience software for retail - Transform Your CX
AI-Powered Retail: More Conversions, Stronger Connections
Deliver personalized, seamless retail experiences that boost customer value and loyalty while optimizing operational efficiency. Empower your teams with AI-driven tools to create exceptional CX across every channel.
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Elevate Every Interaction, Every Time
Today’s shoppers expect effortless, intuitive journeys— whether through self-serving or seeking agent assistance. With NICE CXone Mpower, deliver fast, accurate answers and tailored support, turning casual shoppers into lifelong advocates.
NICE CXone Mpower combines advanced AI and a complete suite of CX applications to automate, streamline, and elevate every touchpoint. Build stronger customer relationships while empowering employees to deliver outstanding service, every time.
Retailers Rely on NICE CX Solutions for Superior Customer Experiences
NICE for Retail - Overview Video
From personalized browsing to seamless real-time support for both customers and agents, retailers can win over customers with NICE’s AI-powered solutions.
Bose Corporation consolidated three contact centers to one on NICE CXone, giving Bose immediate and sustained improvement in both external and internal KPIs, and streamlined experience for both employees and customers.
Apparel company Lands’ End chose to give agents more flexibility and involvement with scheduling while modernizing contact center operations in the cloud.
Empower customers to shop with ease using AI to analyze behaviors and signals on websites and mobile apps. Deliver proactive assistance and personalized guidance across any device, creating effortless, intuitive retail experiences.
Smarter Support for Contact Center Agents
Enhance contact center efficiency with GenAI-enabled virtual assistants, dynamic knowledge articles and auto-summary for improved accuracy and efficiency. Intelligent routing connects consumers with the right agent for complex questions, ensuring every interaction is impactful.
Turn Customer Feedback into Retail Insights
Use AI to decode customer sentiment from surveys and unsolicited feedback. Optimize every touchpoint by turning shopper insights into operational improvements, driving satisfaction and loyalty across the customer journey.
NICE named a 9x Leader in Magic Quadrant™ for CCaaS
NICE is a leader in The Forrester Wave™: Contact Center As A Service
NICE CXone recognized as overall CCaaS leader in SPARK Matrix™
