AI companion for contact center employees – Copilot

Enlighten Copilot is a collaborative AI solution built for your employees that amplifies skilled labor at a reduced cost, promoting efficient work with fewer repetitive tasks and faster access to knowledge, improving workforce experience and therefore your organization's quality of customer support.

Enlighten Copilot for Supervisors maximizes business impact and contact center efficiency by prioritizing real-time, proactive insights, delivered with context to enhance supervisors' productivity with less effort. This AI solution redefines the supervisor role, expanding agency and enhancing the methods and speed at which supervisors can guide and support agents.

Enlighten Copilot for Agents is NICE's AI-driven solution that empowers agents with suggested responses and content, timely training and support from supervisors, as well as automating after-call summaries to reduce tedious and time-consuming processes. Improved reply times and accuracy rates boost agent success and drive customer satisfaction.