Specialized AI Copilots

Letting your teams
shine more brightly

Meet the copilots that help your team see more, know more,

and do more — turning every interaction into something NiCE.

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The world’s best brands trust NiCE to power 15B+ interactions a year

Think of traditional dashboards as maps — they show what's happening. Our AI-assisted customer service tools are more like trusted guides who walk beside you, pointing out what’s important and suggesting the best path forward.

With our agent assist AI, insights find you in the moment — no digging required. You’ll know not just what's happening, but why it matters and exactly what to do next. It's real-time guidance that works the way you do.

It's your CX leadership team’s secret weapon — an AI-powered support system designed specifically for leaders who want to see opportunities others miss.

This real-time coaching tool looks across your entire operation, spots patterns in your data, and suggests smart ways to automate and improve. It’s like having an expert analyst and strategist rolled into one, always thinking about how to make your customer experience better.

Not at all — quite the opposite! Copilot for Supervisors takes the tedious parts of supervision (endless data sorting and constant monitoring) and handles them automatically.

This AI-driven management tool frees your human leaders to do what they do best: coach, develop teams, and think strategically. Supervisor analytics appear right when needed, making your people better at being people, not turning them into robots.

Magic happens when everyone works together seamlessly.

When your AI-assisted customer service and human teams share the same intelligent platform, they continuously learn from each other. AI agents absorb the best practices of your top performers, while human agents gain agent productivity tools that help them work smarter.

Real-time guidance appears exactly when needed, routine tasks vanish from to-do lists, and everything just flows better. It's not about replacing people — it’s about creating a world where technology and humans each contribute what they’re best at, creating experiences that are simply better than either could deliver alone.