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Customers don't always want to speak with an agent. Today's customers are educated and looking for speed and ease so they can resolve issues themselves through a self service option.
Your customers' ability to successfully, easily, and quickly solve problems on their own is one of the largest opportunities to increase customer experience and decrease cost. Low-effort experiences reduce costs by decreasing up to 40% of repeat calls, 50% of escalations and 54% of channel switching.
"84% of consumers are more willing to do business with companies that offer self-service support options, but only 61% say these solutions are easy and convenient. Are you listening to them?"
Is your contact center struggling to determine which chatbot solution is right for you? This eBook can help you cut through all the chatbot chatter for customer satisfaction.
Give your customers the power to answer questions and solve problems on their own. when they aren’t seeking agent support.
Improved customer experiences
Offer conversational self-service options for frictionless engagements; from simple customer inquiries and requests to complex conversations.
Better service levels, lower customer service costs
Boost operational efficiency with our self service tools that serves as a virtual assistant that's ready to serve customers around the clock via voice or instant messaging.
Advanced Conversational AI
NICE self service system accelerates first-touch customer resolutions with automation that guides and “contains” conversations with minimal escalations.
Take the cost and complexity out of adopting digital self-service with an easy way to create omnichannel conversational AI chatbots.
Bring your own AI bot
Bring your own bot—then orchestrate amazing conversational self-service experiences with ease, full control, and seamless contact flow through our customer service portals.
Build smarter self-service applications using automatically generated insights from your IVR and employee-assisted interactions for exceptional customer service.
