Create an empowered workplace where agents do their best work. Your customers will thank you.
Happy agents = happy customers = #winning
Onboarding is just the beginning of employee engagement! It’s how you continue the employee journey that is the most meaningful part of providing a culture in which your top agents and frontline ambassadors can flourish. Their continued motivation and engagement require personalization and thoughtful planning.
Begin building your frontline ambassadors.
“When engagement starts to decline, companies become vulnerable not only to a measurable drop in productivity, but also to poorer customer service and greater rates of absenteeism and turnover.”
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The world’s best brands trust NiCE to power 15B+ interactions a year
Boosting Employee Engagement and CX with Gamification
Bring the art and science of measuring and motivating better performance to life, turning the best behaviors into habits and elevating employee engagement.
Artificial Intelligence enhanced training and analytics tools help agents know how they’re doing with transparency and fairness to succeed.
Keep it flexible, keep them happy
Give your agents the flexibility they need to control their schedules and own their best performance.
Happiness is contagious
When your frontline ambassadors thrive, so does your business. Give your agents the environment, culture, accountability, and ownership of their roles to increase customer loyalty and impact top-line revenue.
Performance Management and Gamification
Align employee performance, contact center goals, and customer expectations with software that makes continuous improvement fun.
