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Customer Stories

NICE's solutions are continuously strengthened by the trust and collaboration of our customers across the world.

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MongoDB creates efficiency through centralized and automated scheduling

Creditas Partners with Playvox by NiCE: Revolutionizing Workforce Management and Achieving Remarkable Results

Web’s Largest Event Ticket Marketplace Reduces Forecasting and Scheduling Complexity by 10X

Case Study: National Grid

NCFE revitalises customer service for life-long learners in the NiCE Cloud

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e-regio enhances service and AI readiness with CXone Mpower

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Nex-Tech Wireless elevates CX and efficiency with CXone Mpower

Emergency response customer service agent

County of San Diego strengthens emergency response and everyday CX with NiCE CXone Mpower

Don’t Take Our Word For It

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4.6
1,454 reviews
4.3
987 reviews

Samantha Cho1

VP of Operations at OmniServe

"Optimized Our Workforce Like Never Before"

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Thanks to NICE WFM, we improved scheduling efficiency by 30% while boosting agent satisfaction.

Diego Martinez

Compliance Manager at CoreBridge

"Seamless Compliance and Analytics in One Platform"

NICE’s analytics and compliance tools give us real-time visibility and peace of mind.

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Jordan Lee

Customer Experience Director at NexaCloud

"Transformed Our Customer Support"

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Priya Nair

Digital Transformation Lead at VistaBank

"AI That Actually Understands Our Customers"

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With NICE Enlighten AI, we now proactively resolve issues—before customers even ask for help.

Learn more

Samantha Cho

VP of Operations at OmniServe

"Optimized Our Workforce Like Never Before"

Aenean vestibulum elementum

Thanks to NICE WFM, we improved scheduling efficiency by 30% while boosting agent satisfaction.

Learn more

Jordan Lee

Customer Experience Director at NexaCloud

"Transformed Our Customer Support"

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NICE’s CXone platform helped us deliver faster, more personalized service across every channel.

Learn more

Priya Nair

Digital Transformation Lead at VistaBank

"AI That Actually Understands Our Customers"

Pellentesque lectus dui, convallis

With NICE Enlighten AI, we now proactively resolve issues—before customers even ask for help.

Learn more

Recognized for transforming education

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