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Seamless Connections
Whether you are a fledgling start-up, a solid mid-market contender or global multi-national powerhouse: CXoneMpower offers an open framework of hubs that streamlines integration with solutions across your business. CXone Mpower User Hub is your single interface for unified management that gives you access to all other Hub interfaces. Enhance operations and reduce effort with streamlined, low code integration and consolidated interfaces that enable efficient ongoing management.
Integration simplified
Turn what used to be complex, time consuming and difficult to maintain into intuitive, turn-key and easy to manage using an open, comprehensive framework of hubs.
Choose pre-integrated solutions or customize, hubs empower you to easily and quickly connect applications with the CXone Mpower platform, eliminating data silos in the process.
It’s Your Choice
Need to integrate a bot, virtual agent, agent assist tools, transcription, voice biometrics or enterprise software (like CRMs, ERP or custom apps)? All of the above? No worries, there’s a hub for that.
Simplify Ongoing Management
No more time-consuming, complex one-off integrations. Integrate and manage from a single location within the platform UI. Streamline vendor management, reduce maintenance effort.
Drag-and-drop to Use
Drag-and-drop components into your routing flows where you want to use the integration, save the flow and you are ready. Minimal programming needed.
You can integrate CRM systems, virtual agents, bots, transcription tools, voice biometrics, agent assist tools, and custom enterprise software, for easy access and use with the CXone Mpower platform.
Hubs offer intuitive, low-code interfaces, that guide you thru the connection process and enable you to simply drag-and-drop components into workflows where you want to use those integrations, greatly reducing complexity and maintenance efforts.
Virtual Agent Hub streamlines connecting with voice and digital intelligent virtual agents and bots. They can take over routine, mundane tasks, enabling human agents to focus on more complex interactions that require personal attention.
Using virtual resources makes 24/7/365 availability an affordable reality and greatly increases flexibility to scale operations faster, when needed.
Yes, CXone Hubs offers seamless pre-integrated options for all major CRM systems. In addition, you can integrate with any custom CRM solution if it supports REST APIs.
Transcription Hub automates speech-to-text and text-to-speech processes. It allows agents to focus on customers instead of manual note-taking and reduces average handling time.
Yes, all CXone Hubs are designed for ease of use, with a low-code interface that allows business users without much coding knowledge to manage and adjust integrations.
Virtual Agent Hub Support, Virtually
Voice or digital – let intelligent virtual agents and bots handle the daily grind so your reps can focus on handling interactions that need the human touch.
Text-to-Speech & Speech-to-text. Convert text to speech for more natural interactions, do away with manual note-taking – let agents focus on customers.
CXone Mpower Hubs is a comprehensive integration framework that streamlines connecting solutions such as bots, voice and digital virtual agents, CRMs, Transcription or agent assist tools, with CXone Mpower.
Integrated solutions can be native, third-party or custom as long as they support integration using REST APIs.
CXone Mpower Hubs help you to optimize business operations and improve efficiency of initial integration as well as long term maintenance.
