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Frequently Asked Questions
The world’s best brands trust NiCE to power 15B+ interactions a year
Get more value out of your tech and data
Bring your tech stack, your data, and your team together with end-to-end CX automation that takes care of routine workflows so your team can spend more time wowing customers.
Most workflow automation tools focus on specific tasks like case management or process automation and require you to manually transfer data from other platforms.
Orchestrator solves business challenges in ways other automation tools simply can't.
Many businesses can’t see how CX workflows connect to broader business KPIs, leading to inefficiency, siloed data, and inconsistent customer experiences.
Orchestrator solves this by integrating CX data across systems, mapping hidden workflows, and using AI workflow automation to continuously improve. You’ll get end-to-end CX automation with a complete view of operations so you can make improvements with confidence.
Orchestrator analyzes historical data to identify trends and optimize workflows. In execution, it delivers real-time event processing through data streaming, event streaming, and REST APIs to seamlessly integrate with existing systems. By orchestrating tasks dynamically, it ensures workflows keep improving over time and respond to real-time conditions.
Spend your time wisely
Focus on customers instead of tasks with customer service orchestration that flawlessly executes workflows across the entire enterprise.
Spot potential problems faster
Analyze historical and real-time data to catch issues before they get out of hand—and get smart recommendations to avoid them next time.
Tackle CX as a team
Do more for your customers by getting your shared knowledge, your AI models, and your data out of silos and into integrated, end-to-end CX automation.
Help agents and AI pair up
Maximize the value of your team with AI workflow automation that delivers precise, immediate process improvements they can build on with a human touch.
It uses CX data from the web, mobile, analytics, self-service, surveys, and more to uncover hidden inefficiencies and develop workflows to fix them with AI workflow automation.
It’s always refining its work to improve outcomes—like increased upsell rates or reduced legal risks—more each time.
It’s embedded within the CXone Mpower platform, so it can match workflows with customer intent and journey data across the whole enterprise for complete customer service orchestration.
