Small Business (SMB) contact center software solutions

CX that fits your business

Get enterprise-grade, AI-powered support with a price and pace that work for SMBs. No complexity. Just results.

Smarter Service,
Bigger Impact

CXone Mpower is the AI-powered contact center solution built to help small and medium-sized businesses (SMBs) deliver smarter, faster, and more cost-effective customer service that drives revenue growth, reduces costs, and boosts satisfaction.

Trusted by the world’s leading companies

Grow your business with next-gen customer service.

Boost customer satisfaction and your bottom line with an AI-powered contact center built for SMBs. Streamline support, unify channels, and deliver faster, smarter service—without the enterprise price tag.

Wine Country Gift Baskets aims to provide world-class customer service.

With a mission to build and sell the best value gift baskets in the world, Wine Country Gift Baskets aims to provide world class customer service from the unified platform.

See how

The last contact center platform you’ll ever need.

With CXone Mpower, any SMB can compete head-to-head with larger competitors by delivering exceptional customer service that fosters loyalty and drives growth.

Learn Why Users Love Us

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“With skills-based routing, we increased our first-call resolution (FCR) from 74.4% to 80.3% in just one year!”

Lauren Crooks
Client Experience Manager, NextGear Capital

Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.