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Customer Experience (CX) AI Platform
  • Customer Experience (CX) AI Platform×
  • Platform

    CXone Mpower Platform

    • Workflows

      Automate every service workflow

    • Agents

      Maximize agent performance

    • Knowledge

      Centralize data and knowledge

    Customer Service Automation

    • Platform Overview

      Complete AI platform for customer service automation

    • Trust & Compliance

      Ensure secure, reliable, and compliant customer service operations

    • CXexchange Marketplace

      Discover partner solutions to extend capabilities on our platform

    • Integrations & Hubs

      Seamlessly connect your business systems

    • Developer Portal

      Endless customization options with RESTful APIs and robust SDKs

    • User Communities

      Collaborate, learn, and share best practices for customer service excellence

    Achieve it all with CXone Mpower.

    Move beyond traditional inbound customer service into proactive, AI-powered experiences. Complete end-to-end automation of customer service workflows with NICE CXone Mpower.

    Learn more

  • Products

    • AI for Customer Experience

      AI for Customer Experience

      Purpose-built AI for unparalleled CX automation

      Learn more

      • Enlighten Autopilot

        Elevate customer self-service with an AI-powered virtual agent

      • Enlighten Copilot

        Empower agents and supervisors with powerful AI to drive productivity

      • Enlighten Actions

        Unlock complex data with generative AI for CX leaders

      • Enlighten AutoSummary

        Automate notetaking with Gen AI to summarize every interaction

      • Enlighten AI Routing

        Match customers to their perfect agent for improved business results

      • Enlighten AI for Complaint Management

        Protect your organization from reputational and financial risks

      • Enlighten AI for Sales Effectiveness

        Increase conversion rates and grow revenue with real-time analysis

      • Experience Optimization (Enlighten XO)

        Learn from all interactions with AI that builds smart self-service

      • Enlighten AI for Customer Satisfaction (CSAT)

        Gain insights on agent soft-skill behaviors on every interaction

    • Digital & Self Service

      Digital & Self Service

      Friction-free customer experiences driven by conversational AI

      Learn more

      • Enlighten Autopilot

        Elevate self-service experiences with an AI-powered virtual agent that guides customers

      • Conversational AI & Chatbots

        Engage customers with AI-powered intelligent virtual agents and chatbots that converse naturally

      • Knowledge Management

        Meet customers with knowledge and ensure they receive the right content, wherever they are

      • Proactive Conversational AI

        Keep customers engaged in conversation from onboarding to installation, service, and retention

      • Web & Mobile Engagement

        Remove friction across the digital journey by proactively delivering the right guidance at the right time

      • Interactive Voice Response (IVR)

        Accelerate resolution, improve routing efficiency and cut costs with AI boosted voice self-service

      • Experience Optimization (Enlighten XO)

        Optimize digital CX by learning from all interactions with AI that mirrors top agents to build smart self-service

    • Journey Orchestration & Routing

      Journey Orchestration & Routing

      Seamless customer journeys across voice and digital channels

      View Products

      • Enlighten Actions

        Unlock complex data with generative AI for CX leaders

      • Omnichannel Routing

        Connect customers to the ideal resource, the smart way

      • Enlighten AI Routing

        Match every customer to their perfect agent with AI that delivers personalized experiences and improves results

      • Proactive Dialer

        Generate more revenue, minimize hang-ups, proactively connect to reduce friction in the customer experience

      • Digital & Voice Channels

        Meet consumers in their preferred channel, provide frictionless experiences, maintain context throughout

      • Social, Chat & Messaging

        Engage website visitors in conversations on their channel of choice

    • Workforce Engagement & Management

      Workforce Engagement & Management

      Robust applications to optimize the employee experience (WEM)

      Learn more

      • Workforce Management

        Anticipate business demands with smarter, AI-based forecasting that keeps SLAs up and costs down

      • Quality Management

        Deliver better customer experiences through streamlined processes and actionable, AI-based feedback

      • Performance Management

        Meet your organizational goals while engaging employees through personal coaching and gamification

      • Interaction Recording & Management

        Capture your omnichannel interactions, meeting your contact center’s regulatory needs and driving better performance

      • Supervisor Workspace

        Turbocharge supervisors to make agile decisions, streamline workflows and improve performance

      • Dashboard & Reporting

        Gain a full operational picture of your contact center, with enhanced visualization of real-time and historical insights

      • Automated Agent Augmentation

        Automatically detect automation opportunities, and effortlessly build automation processes as needed

    • CX Analytics

      CX Analytics

      Actionable insights to continuously enhance the customer experience

      Learn more

      • Experience Optimization (Enlighten XO)

        Optimize digital CX by learning from all interactions with AI that mirrors top agents to build smart self-service

      • Enlighten Actions

        Unlock complex data with generative AI for CX leaders

      • Dashboard & Reporting

        Gain a full operational picture of your contact center, with enhanced visualization of real-time and historical insights

      • Feedback Management

        Discover actionable insights from omnichannel customer feedback to improve customer satisfaction

      • Interactions Analytics

        Analyze every interaction to understand operational trends and agent performance

      • Desktop & Process Analytics

        Understand and confidently select the processes that will contribute most to your performance success

    • Agent Assist

      Agent Assist

      AI-driven tools for real-time agent guidance and coaching

      Learn more

      • Omnichannel Agent Desktop

        A unified agent workspace provides everything agents need to handle all interactions

      • Agent Assist Hub

        Easily integrate applications that help turn every one of your agents into a customer service superstar

      • Real-Time Guidance

        Helps agents understand where they can improve their behaviors in real-time to boost customer satisfaction

      • Enlighten AutoSummary

        Automate agent notetaking with the power of generative AI to summarize every interaction

      • Knowledge Management

        Your customer’s journey begins with a search. Meet them with knowledge and ensure they receive the right content

    • Open Cloud Platform

      Open Cloud Platform

      Innovative cloud-native foundation to rapidly scale extraordinary CX

      Learn more

      • Security & Compliance

        Secure your data and enjoy industry-leading guaranteed uptime

      • Resiliency & Reliability

        Keep your contact center up and running with dynamic elasticity

      • CXexchange Marketplace

        Discover partner solutions to extend capabilities on our platform

      • Developer Tools & APIs

        Endless customization options with RESTful APIs and robust SDKs

      • Pre-Built Integrations

        Increase value with pre-integrated applications, UCaaS and CRM adapters

      • FedRAMP

        Give your government agency the tools to act smarter and respond faster

      • Voice as a Service (VaaS)

        Connect agents and customers with cloud-optimized voice & data services

      • Elevate AI

        Improve your customer conversations with accurate STT transcription

      • Multipath to CXone

        Connect vital enterprise infrastructure to our cloud gradually and safely

      • Unified Communications as a Service (UCaaS)

        Unify your contact center with the rest of the organization

  • Solutions

    • By Industry

      By Industry

      • Healthcare

        Healthy patient experiences

      • Retail

        Delight customers where they shop

      • Financial Services

        Customer experiences that count

      • Insurance

        Secure policyholder experiences

      • Telecom

        CX for Telecommunications

      • Travel & Hospitality

        Boost traveler and guest loyalty

      • Government

        Elevate citizen trust

      • BPO

        Business Process Outsourcers

    • By Business Initiative

      By Business Initiative

      • Grow Revenue

        Boost conversions and win rates to accelerate growth

      • Engage & Empower Employees

        Create a workplace of truly engaged employees

      • Boost Customer Loyalty

        Improve customer loyalty on every interaction across the journey

      • Transform CX with AI

        Identify behaviors that drive frictionless customer experiences

      • Drive Digital Transformation

        Integrate digital technology at the center of the customer experience

      • Increase Operational Efficiency

        Leverage AI and automation to increase agent retention and reduce costs

      • Move to the Cloud

        Elevate experiences and efficiencies by moving operations to the cloud

      • Improve Compliance

        Protect your consumers with pre-built compliance solutions

      • Proactive Customer Engagement

        Elevate customer satisfaction with proactive conversational AI

      • Call Center Software

        Empower your agents to provide better experiences—on every channel.

    • Integrations & Custom Solutions

      Integrations & Custom Solutions

      • CXexchange Marketplace

        Discover partner solutions to extend capabilities on our platform

      • Pre-Built Integrations

        Seamlessly connect your business systems with our platform

      • Developer Tools & APIs

        Endless customization options with RESTful APIs and robust SDKs

      • Partner Ecosystem

        Embark on a journey of shared success and collaboration

      91% of customers recommend NICE as a preferred CCaaS vendor

      Gartner® named NICE the only Customers’ Choice CCaaS vendor in its 2024 Peer Insights™ “Voice of the Customer for Contact Center as a Service” report.

      Get report

  • Services

    Professional Services

    • Professional Services

      Industry-leading expertise, tools and know-how

    • Implementation Partners

      NICE-certified implementation partners

    • Business Consulting

      Your partner for successful transformation

    Training

    • Self-Led Training

      Professionally developed training courses

    • Contact Center Training

      Tailored education delivered by CX experts

    Support & Assistance

    • Customer Support

      Global support you can depend on

    Make the smartest buying decision with the latest Gartner analysis

    NICE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 10th consecutive year and is positioned furthest on Completeness of Vision.

    Get report

  • Resources

    Knowledge Base

    • All Resources

      Whitepapers, datasheets, demos and more

    • Analyst Perspectives

      Contact center reports from third party analysis

    • Terms Glossary

      Detailed descriptions of industry-related terms

    • FAQs

      Contact center focused frequently asked questions

    • Guides

      Expert insights for superior CX

    Learning & Insights

    • On-Demand Webinars

      Browse our extensive webinar catalog

    • Interactive Product Tours

      Explore the complete platform with our self-guided demos

    • Blog

      CX industry guidance by contact center experts

    • Why NICE? Video Series

      Step Inside The Room Where It Happened to see CX AI in action

    Community

    • Events

      Upcoming events and webinars

    • Customer Stories

      Our customer's success is paramount. Read case studies about real CX transformation

    • NICE Clubs

      Collaborate, learn, and share best practices for customer service excellence

  • Company

    Company

    • About Us

      Powering seamless cloud experiences

    • Investors

      Investors relations, reports and filings

    • Global Offices

      Interactive map of locations worldwide

    • Careers

      View job openings and learn about our culture

    • NICE Leadership

      Meet our global leadership and executive team

    News & Media

    • Events

      Upcoming events and webinars

    • Press Releases

      Find the latest updates from NICE

    • Media Center

      Media contacts and resources

    Corporate Governance

    • NICE Trust Center

      Securing your trust with every interaction

    • Market Leadership

      Discover why NICE is the market leader

    • Corporate Responsibility

      In a world where you can be anything, be NICE

    Join us at the Largest CX Event of the Year!

    Registration is open! Interactions 2025: June 16-18, 2025. Aria Hotel, Las Vegas

    Register now

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    © 2024 NICE

    NICE media center

    Read all about us.

    Get the latest scoop on what’s new at NICE and see what the media is reporting.

    • Press Releases
    • Media Coverage
    • Awards
    • Investor Relations
    • Resource Library
    MEDIA

    NICE CEO Barak Eilam discusses how AI is improving CX with Yahoo Finance.

    Watch video
    Media

    NICE CEO Barak Eilam joined Ian King Live on Sky News to discuss AI for CX.

    Watch video
    Media

    NICE CEO Barak Eilam discussed strong earnings and the power of AI with Yahoo! Finance.

    Watch video

    Conversational AI Products PEAK Matrix® Assessment

    NICE Named a Leader and Star Performer in Everest Group’s 2024 Conversational AI Products PEAK Matrix Assessment

    IDC MarketScape: Worldwide Contact Center–as-a-Service Applications Software 2024 Vendor Assessment

    NICE Named a Leader In 2024 IDC MarketScape for Contact Center as a Service Report

    Metrigy 2024 MetriStar Awards

    NICE Named A Top Provider In CCaaS Platforms, On-Prem Contact Center, Workforce Optimization Suites, Self-Service Knowledge Bases, Voice of the Customer, Workflow Automation, Agent Assist

    Get the report

    About NICE

    Company information

    Meet the leadership team

    Download press kit

    Media Resources

    Broadcast news highlights

    The experts have spoken.

    See more recognitions

    Press relations

    For all press and media requests please contact:

    For general inquiries please reach out to media@nice.com

    Chris Irwin-Dudek

    Global Head Corporate Communications

    Phone: +1 (551) 256-5140
    Email: chris.irwin-dudek@nice.com

    Cindy Morgan Olson

    Head of Global Public Relations/Analyst Relations NICE Actimize

    Email: Cindy.Morgan-Olson@niceactimize.com

    Caitlyn Penter

    Public Relations Manager NICE

    Email: caitlyn.penter@nice.com