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Advisory services.
A transformational strategic advisory program designed to shepherd organizations through holistic transformation of their digital and customer experience interactions (CXi).
Ready. Set. CX.
NICE outcome-oriented services.
We partner with you for successful transformation and ongoing business value realization.
Cloud & digital maturity assessment, transformation roadmap, use cases, baselined KPIs aligned to strategic business objectives.
Comprehensive transition planning & enablement
Comprehensive change management comprises tactical deployment plans and best practices for digital transformation and migration from on-premises to cloud – focusing on people, process, technology, organization, environment, and more.
Customer experience & solution optimization
CX maturity improvement, contact center optimization, and customer journey enhancement for continuous improvement and value attainment.
Cloud migration
Proven migration approach to map system terminology, agent states, routing, reports, and more.
Change management
Drive successful transformation through comprehensive change management strategy and implementation.
Digital transformation
Develop high level roadmap, cloud migration and transformation milestones and success criteria.
CX thought leadership
Thought leadership, consultative subject matter expertise and trusted advice focused on overall business transformation.
Customer & employee experience optimization
Optimize contact center operations, customer experience, and employee engagement for continuous improvement & value attainment.
Value Realization Services
We help you maximize your technology investment, coming up-to-speed quickly and efficiently for a faster and greater ROI.
Business Transformation Services
Our transformational strategic advisory program was designed to shepherd organizations through holistic transformations, whether it's Digital, Cloud, or Customer Experience interactions (CXi).
