Market Leadership

The Market Leader

“NiCE has been recognized as a Leader in The Forrester Wave™: Contact-Center-As-A-Service Platforms, Q2 2025 report.”

Awards and Recognition

Celebrated by Analysts, Industry Experts
and Customers Alike

NiCE leads across all major analyst reports, setting the gold standard in customer experience innovation. Our top rankings show a relentless drive to deliver what customers need most: innovative solutions that elevate their business.

Forrester names NiCE a leader in CCaaS

The Forrester Wave™: Contact-Center-As-A-Service Platforms, Q2 2025 report results are in!

Read a complimentary copy of the 2025 Forrester Wave report.

2024 Gartner Magic Quadrant for CCaaS report

NiCE Named a Leader in 2024 Gartner® Magic Quadrant™ for Contact Center as a Service

IDC MarketScape names NiCE a Worldwide Leader in CCaaS

NiCE named a global Leader in 2024 IDC MarketScape CCaaS vendor report

See more recognition

Top ranked in customer reviews

NiCE is highly rated by our customers, highlighting the impact and excellence of our solutions. Our commitment to customer success shines through every high rating, fueling our drive to lead and innovate.

Leading the market one great experience at a time.

Move beyond traditional inbound customer service and into proactive AI-powered experiences to boost efficiency and customer satisfaction while reducing costs at unprecedented scale.

10billion

interactions every year

100%

conversation coverage

increase in customer satisfaction YOY

1000

pre-built AI models

1million

agents using NiCE CXone

Trusted by the world’s leading brands

Nice words from our customers

Winning CX One Award At A Time

Every win cements our position as the leader in customer experience, proving that our commitment to innovation and excellence is unmatched.

See all awards

Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.