Get smoother operations from the cloud contact center platform built for security.
Empower your entire team with better
information from every application, thanks
to a platform-wide common data model
guided by AI.
Have clearer (and faster) voice interactions
with less interference from worldwide voice
POPs and processing centers for local
presence and resiliency.
Control costs and IT resource use in real
time with a scalable CX infrastructure that
lets you adjust easily without worrying
about missing SLAs.
Meet the compliance requirements and
regulations in any region with tight
controls, FedRAMP authorization, and
a sovereign cloud where you need it.
Bring in any external tools you need
to do your best work with an open cloud
platform that accommodates
your legacy and future technology.
Always be there when your customers
need you with built-in redundancy and
failover protections—and a 99.99%
financially guaranteed SLA.
Scale easily and stay on budget, all in one cloud
No matter where you operate in the world, stay compliant
and manage your costs—all while delivering the experience
every customer expects.
Success stories
See what global CX leaders are saying
Customer Direct boosts customer experience and agent retention
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Frequently Asked Questions
Open Cloud Platform
Connect your data and start scaling, your way
Easily scale your operations anywhere in the world with an open cloud platform that’s agile and always available.
All NiCE applications run on a common data model, so your entire team is working with the same information at all times. This consistent data is backed by AI insights across your operations to let your team make faster, more informed decisions.
Yes. The open cloud platform lets you run any third-party applications you need. The platform has robust APIs and shared services that make integration simple so all your technologies can work together seamlessly.
NiCE operates 26 voice POPs across 11 countries and global processing centers, ensuring high availability, low latency, and localized compliance with any regulation, requirement, or law your organization needs to follow.
Our cloud contact center platform scales in real time, letting you instantly adjust resources based on demand. The scalable CX infrastructure balances even the most complex workloads without disruption or overprovisioning.
The CXone Mpower architecture offers enterprise-grade security and compliance, including FedRAMP-authorized infrastructure in the U.S. and sovereign cloud regions in EMEA and APAC. You’ll always adhere to data residency and privacy regulations across the globe.
Definitely. The CXone Mpower architecture delivers 99.99% uptime through active-active redundancy across isolated AWS availability zones and global disaster recovery capabilities—backed by financially guaranteed SLAs.
AI is built right into the CXone Mpower platform, helping you get the best out of both native and custom applications in real time. The scalable CX infrastructure delivers automation, intelligence, and faster outcomes to everyone on your team.
The CXone Mpower open cloud platform means you can gradually migrate from on-prem to the cloud at a pace that suits your organization. It supports unified management, data sync, and secure operations throughout the journey.
Scale up, scale down
Spend wisely and adjust quickly to changing
demand with a compliant, flexible architecture
you can take to any cloud
Get everyone on the same page
Capture accurate insights and deliver consistent omnichannel CX with a common data model that standardizes data quality.
Bring any technology you like
Create a connected tech stack with an open,
low-code/no-code framework that ties in any
tools you need today—or tomorrow.
Safeguard your operations
Protect your brand and your customers with an architecture built to prioritize security and compliance, always.
