AI customer experience automation

AI customer experience automation streamlines and enhances every interaction. It encompasses solutions ranging from intelligent self-service tools and AI agents to workflow automation and knowledge management.

AI customer experience tools reduce cost to serve and drive better customer experiences through automation of repetitive tasks, providing accurate answers and fast resolutions, and uncovering high-priority areas for improvement. This means happier, more loyal customers, higher resolution rates, and reduced operating costs powered by CX automation.

• Long wait times and low satisfaction
• Limited access to accurate answers
• High costs from human agents handling repetitive tasks
• Disconnected systems causing fragmented CX
• Difficulty scaling during peak periods

AI Agents for CX: Using a low-code interface, design AI agents for customer experience with quick time-to-market.

End-to-end automation: Works across front- and back-office systems for customers and employees.

Data-driven prompts: Uses your existing data, insights, and knowledge for accurate responses.

Absolutely. Our AI agents include real-time AI translation, making global customer support effortless. Knowledge supports 12 languages and offers optional Instant Translation that can provide up to 70+ languages in a drop down menu.

Yes. The solution is built using enterprise-grade security standards and integrates seamlessly with your existing systems.