ClearChoice takes the customer experience to a whole new level with NICE CXone

Overview

As the leader in performing dental implants, ClearChoice is actively growing and opening new dental centers around the U.S. Patients schedule appointments by contacting ClearChoice’s Denver-based call center where they speak with a trained agent who can answer their questions and alleviate any concerns about the implant procedure. The ClearChoice contact center team is comprised of a mix of 62 inbound and outbound agents who primarily schedule or confirm appointments. A third-party call center also helps with overflow and after-hour calls.