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CXone Mpower Platform
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Platform Overview
Complete AI platform for customer service automation
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Seamlessly connect your business systems
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Endless customization options with RESTful APIs and robust SDKs
User Communities
Collaborate, learn, and share best practices for customer service excellence
Achieve it all with CXone Mpower.
Move beyond traditional inbound customer service into proactive, AI-powered experiences. Complete end-to-end automation of customer service workflows with NICE CXone Mpower.
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  Create a workplace of truly engaged employees
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  Improve customer loyalty on every interaction across the journey
  Transform CX with AI
  Identify behaviors that drive frictionless customer experiences
  Drive Digital Transformation
  Integrate digital technology at the center of the customer experience
  Increase Operational Efficiency
  Leverage AI and automation to increase agent retention and reduce costs
  Move to the Cloud
  Elevate experiences and efficiencies by moving operations to the cloud
  Improve Compliance
  Protect your consumers with pre-built compliance solutions
  Proactive Customer Engagement
  Elevate customer satisfaction with proactive conversational AI
  Call Center Software
  Empower your agents to provide better experiences—on every channel.
- Integrations & Custom Solutions
  Integrations & Custom Solutions
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  Endless customization options with RESTful APIs and robust SDKs
  Partner Ecosystem
  Embark on a journey of shared success and collaboration
  91% of customers recommend NICE as a preferred CCaaS vendor
  Gartner® named NICE the only Customers’ Choice CCaaS vendor in its 2024 Peer Insights™ “Voice of the Customer for Contact Center as a Service” report.
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Make the smartest buying decision with the latest Gartner analysis
NICE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 10th consecutive year and is positioned furthest on Completeness of Vision.
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Step Inside The Room Where It Happened to see CX AI in action
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Overview

Great customer experiences begin with knowledge. CXone Expert knowledge management makes sure that your customers get that knowledge in the form of the information, answers, and support they need wherever they are along in their journey.