Turn complex data into simple next steps that move your business forward.
Transform information into improvement —
enhancing agent performance, customer
experiences, and operational excellence.
Spot potential issues before they grow, with
automatic alerts that highlight unusual
patterns and suggest what to do next.
Identify missing information and fill in
seamlessly, using learnings from your
most successful customer interactions.
Simply ask what you want to know. Your
data responds in natural language, making
complex information instantly understandable.
See exactly how your Ai tools are performing,
validating your investments and showing
where to focus your strategies next.
A smarter path to success
Translate your data into clear direction. Understand how you compare to industry benchmarks, where your knowledge gaps exist, and exactly what to do to achieve better outcomes — all faster than you thought possible.
Success stories
See what global CX leaders are saying
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Frequently Asked Questions
The world’s best brands trust NiCE to power 15B+ interactions a year
Data that does more
Create a world where answers find you first, opportunities appear before problems, and your business goals become reality sooner.
Think of it as your strategic partner for customer experience excellence.
CXone Mpower Actions uses purpose-built Ai to transform how you optimize your operations. It analyzes your customer interactions to uncover patterns, identify automation opportunities, and generate automated customer insights that turn complex data into clear next steps.
Unlike generic analytics tools, Actions is specifically designed for CX leaders, helping you improve service quality, operational efficiency, and business outcomes all at once.
Absolutely. As your business grows, your Ai partner grows with you.
Actions is built to handle increasing data volumes seamlessly, adapting to your organization’s evolution without missing a beat. Whether you’re managing hundreds or millions of interactions, the system maintains its performance while continuously learning from your expanding dataset.
The more your business grows, the smarter your Ai partner becomes at identifying opportunities and driving efficiencies.
By turning insights into outcomes, faster than ever before.
Actions identifies optimal resolution paths for customer issues and shows you exactly how to leverage your CXone Mpower tools more effectively. Its Ai-driven customer actions give you real-time visibility into what's driving contact volume, allowing you to address root causes rather than symptoms.
This approach means you can meet business goals more efficiently — reducing costs while improving customer satisfaction and employee experience simultaneously.
Actions brings together the best of both worlds: deep CX expertise and cutting-edge Ai.
As part of the unified CXone Mpower platform, it combines specialized models trained specifically on customer experience data with the latest generative Ai for CX capabilities. This powerful combination helps you access insights faster, understand context better, and identify opportunities more accurately.
The result is a system that doesn’t just show what’s happening — it shows why it matters and what you should do about it, helping you close execution gaps and drive your business forward.
Traditional analytics tell you what happened. Actions tells you what to do about it.
Most tools require you to hunt for insights, interpret complex data, and figure out next steps on your own. Actions flips this model — it finds the insights for you, explains them in plain language, and recommends specific actions to take.
The automated customer insights appear right when you need them, in a format you can understand immediately. This means less time analyzing and more time improving, with each insight tied directly to business outcomes that matter.
If you can ask questions, you can use Actions.
We’ve designed the system to be accessible to business leaders, not just data scientists or technical specialists. The conversational interface lets you interact with your data naturally, simply asking what you want to know.
While familiarity with your business goals and metrics is helpful, you don’t need specialized analytical skills or technical knowledge to extract value. Actions does the complex work behind the scenes, delivering insights and recommendations in clear, everyday language.
Answers that come to you
Ask questions in everyday language and receive clear insights about your business — no analysts or reports required.
Find the perfect path forward
See how you compare to industry standards and discover specific opportunities to reach your objectives faster.
Meet goals with confidence
See how you compare to industry standards and discover specific opportunities to reach your objectives faster.
See what’s really happening
Build trust at every level with complete visibility into how your Ai solutions are performing and delivering value.
