Stringent security requirements have evolved within the cloud services space. Within CCaaS, some industry standard requirements include PCI-DSS, ISO 27001, SOC 2+HITRUST, IRAP, and FedRAMP conducted by certified auditors at regular intervals.

NiCE maintains security governance and regulatory compliance through our established Trust Office. Moderate audits conducted by certified auditors are performed at regular intervals.

The NiCE Trust Office is an organization of cloud security experts, tools and processes that drives security across CXone through a meet-and-exceed approach to audits.

CXone secures information at every step in the information life cycle, from creation to deletion. This process includes classifying information, processing, storage, and encryption of the information according to regulatory requirements.

The Business Continuity service is a built-in feature of CXone that ensures continued operations during regional outages or system failures. It uses a secondary, geographically separate environment—called a Business Continuity Tenant—maintained in a warm-standby state, ready to take over if the Primary Tenant becomes unavailable.

Because the Business Continuity Tenant is maintained in a warm-standby state, it can be activated within minutes, minimizing downtime and service disruption.

NiCE ensures agentic AI can safely execute complex functions while maintaining compliance with proper guardrails, role permissions and human oversight.

NiCE agentic AI is built with enterprise-grade security and governance such as audit trails and logging, configurable approval workflows, continuous monitoring for anomalies or breaches, and integrations with identity and access management systems.