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“NICE CXone Guide goes beyond chat. You can provide additional details, you can trigger messages based on customer interactions, and get very specific and very detailed right when the customer needs you.”
CXone Guide provides in the moment resolution by removing friction along the digital customer journey. By delivering the right information and guidance at the right moment, Guide eliminates unnecessary calls to the contact center. Lead visitors to useful information they need, providing them with the most appropriate and relevant assistance, wherever they are with active web and mobile engagement.
Learn how MoneyGram used CXone Guide to simplify transactions, better promote their loyalty program, and reduce reliance on IT to solve day-to-day business challenges.
NICE CXone Guide provides in-the-moment resolution for customers by removing friction across digital journeys and delivering the right guidance at the right time across every channel and point of contact.
In order to offer the highest quality CX at scale, it's critical to focus your efforts on proactive measures. CXone Guide continuously monitors pain points to optimize the online journey to drive customer engagement, ensuring customer loyalty and increased customer satisfaction at scale.
Offer customers a helping hand
Help customers successfully self-service right on your website or mobile app.
Elevate engagement
Ensure customer success with contextual, proactive and relevant assistance.
Enable self-service success
Give your business a win by serving more customers for less.
Make changes on the fly
Easily implement triggers and actions without the need for IT or website changes.
Guided assistance
Increase self-service by surfacing the most relevant content and the guided assistance that your customers need.
Proactive engagement
Display proactive, contextual, and personalized self-service on your website to reduce customer abandonment rates.
Monitor pain points
Continuously monitor paint points to proactively optimize the online journey to drive customer engagement.
Quick time to value
No IT or website changes needed, leading to optimized results in minutes.
