Specialized WEM to transform digital workload management
Powered by AI, Playvox by NICE seamlessly integrates with CRMs to enhance omnichannel performance, QA, and training. Streamline WFM with multi-touch processes and real-time staffing adjustments, for improved planning and scheduling.
Transform Workforce Engagement
Uncover valuable insights from your digital transactions with Playvox by NICE Quality Management.Read the datasheet
“Playvox WFM enabled Angi to optimize agent operations, enhancing our digital workforce management.”
Rob Lajeunesse Angi Director of CX Strategy and Operations
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AI-Driven Digital WFM Improve workforce management with AI scheduling and insights.
Improve workforce management with AI scheduling and insights.