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The combination of NICE 1CX enterprise level UCaaS and CXone CCaaS with carrier-grade Voice as a Service (VaaS) delivers a powerhouse of unmatched capability at a fraction of the cost. Modern cloud PBX and data services connect your agents to the organization and their customers wherever they are. All backed by a 99.99% availability guarantee.
“64% of CCaaS users want a combined CCaaS and UCaaS solution.”
Omdia 2024 Trends to Watch: Unified Communications and Collaboration
With NICE CXone Unified Communications as a Service (UCaaS), your contact center can finally join the organizational conversation. NICE CXone blends with 1CX to create a unified communications system for the entire organization – one vendor, one contract, one source of support. Agents, customers and office workers connect and collaborate across the globe with limitless capabilities. From voice to chat, messaging, video and web conferencing and more, effortless communications lead to improved productivity across the workforce.
