3 Ways to Empower Agents and Deliver Exceptional CX
Right tools – right time
Agents have a complete picture of the customer journey with visibility of data across any source. A dynamic agent workspace that provides exactly the right tools and coaching, in the moment - when it counts.“With CXone Performance Management dashboards, agents can see their important KPIs in real-time. We’ve also built dashboards for directors and managers – they get a higher-level view of arrival patterns, performance, and a real-time view of how their agents are doing.”
Manager, Contact Center Technology, Sunrun