Empowered agents
As part of the CXone Mpower platform, our Agent provides an all-in-one native agent desktop application. Our Omnichannel Agent Desktop offerings include integrated or embedded versions that offer the same functionality and integrate seamlessly into CRM apps such as Salesforce, Microsoft Dynamics, Zendesk and others plus Microsoft Teams. With simplified implementation, our Agent offerings come with pre-built integrations that empower agents to deliver faster, more personalized customer service and improved agent experiences.
