Wodonga TAFE improves contact centre flexibility and scalability with omnichannel solution

Overview

Wodonga TAFE is a leading vocational education and training provider, located in north-east Victoria, Australia. As part of a broadscale cloud transformation journey, Wodonga TAFE needed to increase its contact centre team’s visibility into incoming calls and reporting around customer experience (CX).

Wodonga TAFE selected NICE’s CXone solution because it provided all of the elements the TAFE required to build out its omnichannel offering. Since deploying CXone, Wodonga TAFE has achieved greater visibility and efficiencies for its contact centre and can access more accurate and reliable reporting.