CXone Enables Expivia to Compete Head-to-Head With Large BPOs
Case Studies
Case Studies
Although Vera Bradley is known for colorful bags and accessories, the company says its CXone experiences have been transformative—like “going from black and white into color.” From improved reporting to sophisticated PCI compliance to a wildly successful work-from-home program that made agents more productive, CXone has helped position Vera Bradley for a very bright future.