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CXone Mpower Platform
Workflows
Automate every service workflow
Agents
Maximize agent performance
Knowledge
Centralize data and knowledge
Customer Service Automation
Platform Overview
Complete AI platform for customer service automation
Trust & Compliance
Ensure secure, reliable, and compliant customer service operations
CXexchange Marketplace
Discover partner solutions to extend capabilities on our platform
Integrations & Hubs
Seamlessly connect your business systems
Developer Portal
Endless customization options with RESTful APIs and robust SDKs
User Communities
Collaborate, learn, and share best practices for customer service excellence
Achieve it all with CXone Mpower.
Move beyond traditional inbound customer service into proactive, AI-powered experiences. Complete end-to-end automation of customer service workflows with NICE CXone Mpower.
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AI for Customer Experience
Purpose-built AI for unparalleled CX automation
Enlighten Autopilot
Elevate customer self-service with an AI-powered virtual agent
Enlighten Copilot
Empower agents and supervisors with powerful AI to drive productivity
Enlighten Actions
Unlock complex data with generative AI for CX leaders
Enlighten AutoSummary
Automate notetaking with Gen AI to summarize every interaction
Enlighten AI Routing
Match customers to their perfect agent for improved business results
Enlighten AI for Complaint Management
Protect your organization from reputational and financial risks
Enlighten AI for Sales Effectiveness
Increase conversion rates and grow revenue with real-time analysis
Experience Optimization (Enlighten XO)
Learn from all interactions with AI that builds smart self-service
Enlighten AI for Customer Satisfaction (CSAT)
Gain insights on agent soft-skill behaviors on every interaction
Digital & Self Service
Friction-free customer experiences driven by conversational AI
Elevate self-service experiences with an AI-powered virtual agent that guides customers
Conversational AI & Chatbots
Engage customers with AI-powered intelligent virtual agents and chatbots that converse naturally
Knowledge Management
Meet customers with knowledge and ensure they receive the right content, wherever they are
Proactive Conversational AI
Keep customers engaged in conversation from onboarding to installation, service, and retention
Web & Mobile Engagement
Remove friction across the digital journey by proactively delivering the right guidance at the right time
Interactive Voice Response (IVR)
Accelerate resolution, improve routing efficiency and cut costs with AI boosted voice self-service
Optimize digital CX by learning from all interactions with AI that mirrors top agents to build smart self-service
Journey Orchestration & Routing
Seamless customer journeys across voice and digital channels
Omnichannel Routing
Connect customers to the ideal resource, the smart way
Match every customer to their perfect agent with AI that delivers personalized experiences and improves results
Proactive Dialer
Generate more revenue, minimize hang-ups, proactively connect to reduce friction in the customer experience
Digital & Voice Channels
Meet consumers in their preferred channel, provide frictionless experiences, maintain context throughout
Social, Chat & Messaging
Engage website visitors in conversations on their channel of choice
Workforce Engagement & Management
Robust applications to optimize the employee experience (WEM)
Workforce Management
Anticipate business demands with smarter, AI-based forecasting that keeps SLAs up and costs down
Quality Management
Deliver better customer experiences through streamlined processes and actionable, AI-based feedback
Performance Management
Meet your organizational goals while engaging employees through personal coaching and gamification
Interaction Recording & Management
Capture your omnichannel interactions, meeting your contact center’s regulatory needs and driving better performance
Supervisor Workspace
Turbocharge supervisors to make agile decisions, streamline workflows and improve performance
Dashboard & Reporting
Gain a full operational picture of your contact center, with enhanced visualization of real-time and historical insights
Automated Agent Augmentation
Automatically detect automation opportunities, and effortlessly build automation processes as needed
CX Analytics
Actionable insights to continuously enhance the customer experience
Feedback Management
Discover actionable insights from omnichannel customer feedback to improve customer satisfaction
Interactions Analytics
Analyze every interaction to understand operational trends and agent performance
Desktop & Process Analytics
Understand and confidently select the processes that will contribute most to your performance success
Agent Assist
AI-driven tools for real-time agent guidance and coaching
Omnichannel Agent Desktop
A unified agent workspace provides everything agents need to handle all interactions
Agent Assist Hub
Easily integrate applications that help turn every one of your agents into a customer service superstar
Real-Time Guidance
Helps agents understand where they can improve their behaviors in real-time to boost customer satisfaction
Automate agent notetaking with the power of generative AI to summarize every interaction
Your customer’s journey begins with a search. Meet them with knowledge and ensure they receive the right content
Open Cloud Platform
Innovative cloud-native foundation to rapidly scale extraordinary CX
Security & Compliance
Secure your data and enjoy industry-leading guaranteed uptime
Resiliency & Reliability
Keep your contact center up and running with dynamic elasticity
Developer Tools & APIs
Pre-Built Integrations
Increase value with pre-integrated applications, UCaaS and CRM adapters
FedRAMP
Give your government agency the tools to act smarter and respond faster
Voice as a Service (VaaS)
Connect agents and customers with cloud-optimized voice & data services
Elevate AI
Improve your customer conversations with accurate STT transcription
Multipath to CXone
Connect vital enterprise infrastructure to our cloud gradually and safely
Unified Communications as a Service (UCaaS)
Unify your contact center with the rest of the organization
By Industry
Healthcare
Healthy patient experiences
Retail
Delight customers where they shop
Financial Services
Customer experiences that count
Insurance
Secure policyholder experiences
Telecom
CX for Telecommunications
Travel & Hospitality
Boost traveler and guest loyalty
Government
Elevate citizen trust
BPO
Business Process Outsourcers
By Business Initiative
Grow Revenue
Boost conversions and win rates to accelerate growth
Engage & Empower Employees
Create a workplace of truly engaged employees
Boost Customer Loyalty
Improve customer loyalty on every interaction across the journey
Transform CX with AI
Identify behaviors that drive frictionless customer experiences
Drive Digital Transformation
Integrate digital technology at the center of the customer experience
Increase Operational Efficiency
Leverage AI and automation to increase agent retention and reduce costs
Move to the Cloud
Elevate experiences and efficiencies by moving operations to the cloud
Improve Compliance
Protect your consumers with pre-built compliance solutions
Proactive Customer Engagement
Elevate customer satisfaction with proactive conversational AI
Call Center Software
Empower your agents to provide better experiences—on every channel.
Integrations & Custom Solutions
Seamlessly connect your business systems with our platform
Partner Ecosystem
Embark on a journey of shared success and collaboration
91% of customers recommend NICE as a preferred CCaaS vendor
Gartner® named NICE the only Customers’ Choice CCaaS vendor in its 2024 Peer Insights™ “Voice of the Customer for Contact Center as a Service” report.
Get report
Professional Services
Industry-leading expertise, tools and know-how
Implementation Partners
NICE-certified implementation partners
Business Consulting
Your partner for successful transformation
Training
Self-Led Training
Professionally developed training courses
Contact Center Training
Tailored education delivered by CX experts
Support & Assistance
Customer Support
Global support you can depend on
Make the smartest buying decision with the latest Gartner analysis
NICE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 10th consecutive year and is positioned furthest on Completeness of Vision.
Knowledge Base
All Resources
Whitepapers, datasheets, demos and more
Analyst Perspectives
Contact center reports from third party analysis
Terms Glossary
Detailed descriptions of industry-related terms
FAQs
Contact center focused frequently asked questions
Guides
Expert insights for superior CX
Learning & Insights
On-Demand Webinars
Browse our extensive webinar catalog
Interactive Product Tours
Explore the complete platform with our self-guided demos
Blog
CX industry guidance by contact center experts
Why NICE? Video Series
Step Inside The Room Where It Happened to see CX AI in action
Community
Events
Upcoming events and webinars
Customer Stories
Our customer's success is paramount. Read case studies about real CX transformation
NICE Clubs
Company
About Us
Powering seamless cloud experiences
Investors
Investors relations, reports and filings
Global Offices
Interactive map of locations worldwide
Careers
View job openings and learn about our culture
NICE Leadership
Meet our global leadership and executive team
News & Media
Press Releases
Find the latest updates from NICE
Media Center
Media contacts and resources
Corporate Governance
NICE Trust Center
Securing your trust with every interaction
Market Leadership
Discover why NICE is the market leader
Corporate Responsibility
In a world where you can be anything, be NICE
Join us at the Largest CX Event of the Year!
Registration is open! Interactions 2025: June 16-18, 2025. Aria Hotel, Las Vegas
Register now
Datasheets
