CXone Helps Drive NeoNova Growth, Performance

Overview

When NeoNova Network Services moved to NiCE CXone, it got the flexible and stable cloud contact center platform it was looking for—and a whole lot more. CXone has been an important driver in NeoNova’s ability to bring its “A game” by helping to improve KPIs, increase customer satisfaction, raise agent engagement levels and build trust with its clients through visibility and transparency.