Best Practices - How Contact Centers Do More with Less in a Turbulent Economy

Overview

Times are tough, and contact centers are being asked to be creative and find ways to “do more with less.” Executives are committed to delivering a great customer experience (CX), but are also looking for new ways to improve productivity, reduce costs, and enhance agent engagement. The right best practices coupled with new AI-enabled intelligent solutions is helping contact centers achieve these goals.

Join Donna Fluss, president of DMG Consulting, and Liran Meir Frenkel, NICE Product Marketing Manager, to learn about: