2024 CX Trends: How AI is delivering on the digital-first promise

Overview

We are living in a digital-first world, and it's more important than ever to balance the relationship between the right technology and customer expectations. Join experts Elizabeth Tobey of NICE and Mark Smith of Ventana Research as they dive deeper into digital-first and artificial intelligence (AI) trends in 2024 that will help you build a nimble CX strategy.

We are living in a digital-first world, and it's more important than ever to balance the relationship between the right technology and customer expectations. Join experts Elizabeth Tobey of NICE and Mark Smith of Ventana Research as they dive deeper into digital-first and artificial intelligence (AI) trends in 2024 that will help you build a nimble CX strategy.

• Explore the link between CX quality and customer loyalty
• Learn why connected solutions are central to a winning CX strategy
• Discover what the trends tell us about shifting customer expectations
• Understand how knowledge management unlocks the full potential of AI for CX

Speakers:
Mark Smith, Head of Software Research, Ventana Research
Elizabeth Tobey, Head of Marketing, AI & Digital, NICE