NICE Contact Center Compliance Center - Optimize Your CX
Keep your contact center ahead of regulation challenges.
Whether your contact center is on-prem or in the cloud, NICE Compliance Center turns regulatory compliance headaches into easy, automated, simplified tasks.
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End-to-end management of regulatory and policy adherence.
NICE Compliance Center provides it all. On-prem or cloud.
Powered by the market-leading NICE Engage platform and intelligent analytics, the Compliance Center identifies gaps in compliance and automatically provides real-time notifications and tools for taking corrective action.
"NICE Compliance Center has been a game-changer for our compliance management. The all-in-one solution gives us clear visibility, while the Policy Manager's flexibility allows us to take effective action. The PCI-DSS widget is helping us stay proactive and compliance has become a breeze!"
A leading US energy provider employing over 34,000 people
Compliance assurance dashboards are designed to be flexible and responsive to changing regulations, with various widgets for detecting violations and taking corrective actions.
Comply with regulations
GDPR, PCI-DSS, CCPA/CRPA, PIPEDA, ECPA, PDPA, PDPB, MiFID II, HIPAA, Dodd-Frank Act, FCA and more.
Ensure interactions are discoverable
Every interaction is safely stored and tagged for search and retrieval – one of the most challenging aspects of database compliance.
Save time and reduce complexity
Policy updates, such as changing retention periods, are easy to implement across your organization.
Evaluate compliance levels
Centralized monitoring provides a comprehensive view of adherence activities for any team at any time.
Compliance assurance dashboards
Compliance Center dashboards display clear, comprehensive adherence metrics and include various widgets for detecting violations and taking corrective actions.
Policy management
The Policy Manager feature offers flexibility and DIY simplicity, with automated processes and approval flows for deletion, extraction, litigation hold, playback lock, playback un-lock, and retention.
Real-time notifications
Real-time agent notifications can be defined for recording assurance, pause, resume, audio loss, and issues with ConnectAPI or IntelliAgent.
Analytics insights
Proactively monitor and analyze all contact center interactions for actionable insights into compliance breaches, consent management, PCI detection, and script adherence.
