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Frequently Asked Questions
Voice as a Service (VaaS)
Global Reach, Unmatched Reliability
Power every conversation with voice services built for resiliency, clarity and worldwide connectivity.
The world’s best brands trust NiCE to power 15B+ interactions a year
Voice that goes the distance
CXone Mpower Voice as a Service (VaaS) ensures seamless, high-quality voice interactions across 150+ countries, enhancing customer trust and satisfaction.
It's a cloud-based voice solution that delivers high-quality, carrier-grade voice services globally, integrated seamlessly with your contact center operations.
VaaS guarantees a Mean Opinion Score (MOS) of 3.9 or higher, backed by active monitoring using MOS/PESQ/PEAQ metrics.
Yes, VaaS offers seamless CRM integrations, providing agents with comprehensive customer information during calls.
VaaS provides access to CXone Mpower APIs and developer tools, allowing customization and integration with your existing systems.
Absolutely. VaaS offers routing to over 150 countries, ensuring consistent voice quality and connectivity worldwide.
SmartSpeak enhances Voice as a Service by applying AI-powered real-time translation, noise cancellation, and accent matching directly to the global, carrier-grade voice communications.
Global coverage, local impact
Easily port numbers in 150+ countries and provide voice in any with self-defined caller ID, regional call branding, and elastic call queuing.
Smarter operations that save
Unify contact center and connectivity within your CX operation to reduce administrative burdens and operating costs.
Quality guaranteed
Ensure exceptional voice quality, trusted by enterprises with a money-back SLA for MOS scores above 3.9. Includes real-time monitoring.
One provider
With NiCE as your single source for voice, sales, support, and billing there’s no blame game between software and carrier
Dynamic Multi-Carrier Routing
Keep every conversation connected. If a carrier has an issue, calls automatically reroute across our trusted network — so reliability is built in, and service never misses a beat.
