Up to 95% of consumers say that customer service impacts brand loyalty. Get ahead of the competition. You need comprehensive CX journey analytics and listening tools to deliver the proactive and hyper-personalized experiences that lead to retention. Be a CX champion!
Get the insights to win the CX race.
Go beyond the traditional Voice of the Customer (VOC) and build highly impactful digital CX interactions that count. When you invest in modern customer feedback tools, you can glean holistic insights, adapt quickly, and eliminate friction across the journey. Speed matters! Amp up your listening skills to accelerate your CX.With NiCE you can connect and transform disparate customer interactions into a single, consolidated journey. With a holistic view of the end-to-end customer journey, you can uncover cross-channel inefficiencies, close the loop on all interactions, and optimize business processes from the customer’s perspective.
Keep customers on track
Use AI-driven data and insights to improve customer relationships and deliver a hyper-personalized experience. Focusing on the entire end-to-end journey can increase retention and prevent churn.
Measure and predict CX journey success
Pace matters and results count! Bring your best CX game for all customer journeys. Gain key learnings through integrated AI-powered tools to:
“By implementing NiCE, we aim to improve customer journeys, process effectiveness, prevent fraud, and improve the relationship with our regulatory agency.”
Eduardo Mazon Executive Director Banco BMG
Contact us
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This eBook will help you get a 360-degree view of the customer journey
Feedback is essential to understanding customer needs and desires. Read this eBook to see how customer experience leaders can gain holistic insights from a mature Voice of the Customer (VOC) program to inspire lifetime loyalty.
Only CXone delivers CXi! Frictionless experiences on the customer journey for the contact center—and beyond.
Invest in CX solutions to connect the journey
Are you on the right track to meet your top KPIs and achieve immediate business results? See how these tools can help you connect all interactions with effective journey orchestration and digital-first, omnichannel strategy.
Gather holistic Voice of the Customer (VOC) insights to uncover blind spots in customer journeys, take action, and improve customer satisfaction.
Use objective insights to improve interactions
Make data-driven decisions to gauge customer sentiment and agent performance throughout the journey.
Put customer journey analytics to work
Perform an accurate analysis to understand where you need to start designing, orchestrating, and refining your entire CX customer journey.
Optimize all Customer Experience interactions
Predict the best match for every customer and guide them to the best agent so their journey will be a delight.
Cross the finish line with a winning strategy
In order to reach first contact resolution fast, you need the right AI technologies to make the customer journey frictionless and transform interactions for the better.
To deliver a smart CX journey you need AI-powered technologies including routing enhancements, real-time interaction guidance, and more to resolve issues quickly and to achieve resolution.
See how you can cross barriers and build bridges to make the entire customer journey frictionless to build a winning strategy.
Identify and address hotspots (friction) in the journey to improve customer experience interactions and increase satisfaction.
Automatic Contact Distribution
Connect customers with the right resource —and resolve more interactions—faster with ACD software.
Feedback management
Make the journey smarter by using customer feedback to resolve issues faster.
AI routing
Super-charge interactions with AI routing to achieve immediate business results measurable through your top KPIs.
CX chat
Meet customers on their preferred digital channels with one interface for all interactions and data collection.
