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Customer Experience (CX) AI Platform
  • Customer Experience (CX) AI Platform×
  • Platform

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    CXone Mpower Platform

    • Workflows

      Automate every service workflow

    • Agents

      Maximize agent performance

    • Knowledge

      Centralize data and knowledge

    Customer Service Automation

    • Platform Overview

      Complete AI platform for customer service automation

    • Trust & Compliance

      Ensure secure, reliable, and compliant customer service operations

    • CXexchange Marketplace

      Discover partner solutions to extend capabilities on our platform

    • Integrations & Hubs

      Seamlessly connect your business systems

    • Developer Portal

      Endless customization options with RESTful APIs and robust SDKs

    • User Communities

      Collaborate, learn, and share best practices for customer service excellence

    Achieve it all with CXone Mpower.

    Move beyond traditional inbound customer service into proactive, AI-powered experiences. Complete end-to-end automation of customer service workflows with NICE CXone Mpower.

    Learn more

  • Products

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    • AI for Customer Experience

      AI for Customer Experience

      Purpose-built AI for unparalleled CX automation

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      • Enlighten Autopilot

        Elevate customer self-service with an AI-powered virtual agent

      • Enlighten Copilot

        Empower agents and supervisors with powerful AI to drive productivity

      • Enlighten Actions

        Unlock complex data with generative AI for CX leaders

      • Enlighten AutoSummary

        Automate notetaking with Gen AI to summarize every interaction

      • Enlighten AI Routing

        Match customers to their perfect agent for improved business results

      • Enlighten AI for Complaint Management

        Protect your organization from reputational and financial risks

      • Enlighten AI for Sales Effectiveness

        Increase conversion rates and grow revenue with real-time analysis

      • Experience Optimization (Enlighten XO)

        Learn from all interactions with AI that builds smart self-service

      • Enlighten AI for Customer Satisfaction (CSAT)

        Gain insights on agent soft-skill behaviors on every interaction

    • Digital & Self Service

      Digital & Self Service

      Friction-free customer experiences driven by conversational AI

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      • Enlighten Autopilot

        Elevate self-service experiences with an AI-powered virtual agent that guides customers

      • Conversational AI & Chatbots

        Engage customers with AI-powered intelligent virtual agents and chatbots that converse naturally

      • Knowledge Management

        Meet customers with knowledge and ensure they receive the right content, wherever they are

      • Proactive Conversational AI

        Keep customers engaged in conversation from onboarding to installation, service, and retention

      • Web & Mobile Engagement

        Remove friction across the digital journey by proactively delivering the right guidance at the right time

      • Interactive Voice Response (IVR)

        Accelerate resolution, improve routing efficiency and cut costs with AI boosted voice self-service

      • Experience Optimization (Enlighten XO)

        Optimize digital CX by learning from all interactions with AI that mirrors top agents to build smart self-service

    • Journey Orchestration & Routing

      Journey Orchestration & Routing

      Seamless customer journeys across voice and digital channels

      View Products

      • Enlighten Actions

        Unlock complex data with generative AI for CX leaders

      • Omnichannel Routing

        Connect customers to the ideal resource, the smart way

      • Enlighten AI Routing

        Match every customer to their perfect agent with AI that delivers personalized experiences and improves results

      • Proactive Dialer

        Generate more revenue, minimize hang-ups, proactively connect to reduce friction in the customer experience

      • Digital & Voice Channels

        Meet consumers in their preferred channel, provide frictionless experiences, maintain context throughout

      • Social, Chat & Messaging

        Engage website visitors in conversations on their channel of choice

    • Workforce Engagement & Management

      Workforce Engagement & Management

      Robust applications to optimize the employee experience (WEM)

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      • Workforce Management

        Anticipate business demands with smarter, AI-based forecasting that keeps SLAs up and costs down

      • Quality Management

        Deliver better customer experiences through streamlined processes and actionable, AI-based feedback

      • Performance Management

        Meet your organizational goals while engaging employees through personal coaching and gamification

      • Interaction Recording & Management

        Capture your omnichannel interactions, meeting your contact center’s regulatory needs and driving better performance

      • Supervisor Workspace

        Turbocharge supervisors to make agile decisions, streamline workflows and improve performance

      • Dashboard & Reporting

        Gain a full operational picture of your contact center, with enhanced visualization of real-time and historical insights

      • Automated Agent Augmentation

        Automatically detect automation opportunities, and effortlessly build automation processes as needed

    • CX Analytics

      CX Analytics

      Actionable insights to continuously enhance the customer experience

      Learn more

      • Experience Optimization (Enlighten XO)

        Optimize digital CX by learning from all interactions with AI that mirrors top agents to build smart self-service

      • Enlighten Actions

        Unlock complex data with generative AI for CX leaders

      • Dashboard & Reporting

        Gain a full operational picture of your contact center, with enhanced visualization of real-time and historical insights

      • Feedback Management

        Discover actionable insights from omnichannel customer feedback to improve customer satisfaction

      • Interactions Analytics

        Analyze every interaction to understand operational trends and agent performance

      • Desktop & Process Analytics

        Understand and confidently select the processes that will contribute most to your performance success

    • Agent Assist

      Agent Assist

      AI-driven tools for real-time agent guidance and coaching

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      • Omnichannel Agent Desktop

        A unified agent workspace provides everything agents need to handle all interactions

      • Agent Assist Hub

        Easily integrate applications that help turn every one of your agents into a customer service superstar

      • Real-Time Guidance

        Helps agents understand where they can improve their behaviors in real-time to boost customer satisfaction

      • Enlighten AutoSummary

        Automate agent notetaking with the power of generative AI to summarize every interaction

      • Knowledge Management

        Your customer’s journey begins with a search. Meet them with knowledge and ensure they receive the right content

    • Open Cloud Platform

      Open Cloud Platform

      Innovative cloud-native foundation to rapidly scale extraordinary CX

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      • Security & Compliance

        Secure your data and enjoy industry-leading guaranteed uptime

      • Resiliency & Reliability

        Keep your contact center up and running with dynamic elasticity

      • CXexchange Marketplace

        Discover partner solutions to extend capabilities on our platform

      • Developer Tools & APIs

        Endless customization options with RESTful APIs and robust SDKs

      • Pre-Built Integrations

        Increase value with pre-integrated applications, UCaaS and CRM adapters

      • FedRAMP

        Give your government agency the tools to act smarter and respond faster

      • Voice as a Service (VaaS)

        Connect agents and customers with cloud-optimized voice & data services

      • Elevate AI

        Improve your customer conversations with accurate STT transcription

      • Multipath to CXone

        Connect vital enterprise infrastructure to our cloud gradually and safely

      • Unified Communications as a Service (UCaaS)

        Unify your contact center with the rest of the organization

  • Solutions

    • By Industry

      By Industry

      • Healthcare

        Healthy patient experiences

      • Retail

        Delight customers where they shop

      • Financial Services

        Customer experiences that count

      • Insurance

        Secure policyholder experiences

      • Telecom

        CX for Telecommunications

      • Travel & Hospitality

        Boost traveler and guest loyalty

      • Government

        Elevate citizen trust

      • BPO

        Business Process Outsourcers

    • By Business Initiative

      By Business Initiative

      • Grow Revenue

        Boost conversions and win rates to accelerate growth

      • Engage & Empower Employees

        Create a workplace of truly engaged employees

      • Boost Customer Loyalty

        Improve customer loyalty on every interaction across the journey

      • Transform CX with AI

        Identify behaviors that drive frictionless customer experiences

      • Drive Digital Transformation

        Integrate digital technology at the center of the customer experience

      • Increase Operational Efficiency

        Leverage AI and automation to increase agent retention and reduce costs

      • Move to the Cloud

        Elevate experiences and efficiencies by moving operations to the cloud

      • Improve Compliance

        Protect your consumers with pre-built compliance solutions

      • Proactive Customer Engagement

        Elevate customer satisfaction with proactive conversational AI

      • Call Center Software

        Empower your agents to provide better experiences—on every channel.

    • Integrations & Custom Solutions

      Integrations & Custom Solutions

      • CXexchange Marketplace

        Discover partner solutions to extend capabilities on our platform

      • Pre-Built Integrations

        Seamlessly connect your business systems with our platform

      • Developer Tools & APIs

        Endless customization options with RESTful APIs and robust SDKs

      • Partner Ecosystem

        Embark on a journey of shared success and collaboration

      91% of customers recommend NICE as a preferred CCaaS vendor

      Gartner® named NICE the only Customers’ Choice CCaaS vendor in its 2024 Peer Insights™ “Voice of the Customer for Contact Center as a Service” report.

      Get report

  • Services

      Professional Services

      • Professional Services

        Industry-leading expertise, tools and know-how

      • Implementation Partners

        NICE-certified implementation partners

      • Business Consulting

        Your partner for successful transformation

      Training

      • Self-Led Training

        Professionally developed training courses

      • Contact Center Training

        Tailored education delivered by CX experts

      Support & Assistance

      • Customer Support

        Global support you can depend on

      Make the smartest buying decision with the latest Gartner analysis

      NICE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 10th consecutive year and is positioned furthest on Completeness of Vision.

      Get report

    • Resources

        Knowledge Base

        • All Resources

          Whitepapers, datasheets, demos and more

        • Analyst Perspectives

          Contact center reports from third party analysis

        • Terms Glossary

          Detailed descriptions of industry-related terms

        • FAQs

          Contact center focused frequently asked questions

        • Guides

          Expert insights for superior CX

        Learning & Insights

        • On-Demand Webinars

          Browse our extensive webinar catalog

        • Interactive Product Tours

          Explore the complete platform with our self-guided demos

        • Blog

          CX industry guidance by contact center experts

        • Why NICE? Video Series

          Step Inside The Room Where It Happened to see CX AI in action

        Community

        • Events

          Upcoming events and webinars

        • Customer Stories

          Our customer's success is paramount. Read case studies about real CX transformation

        • NICE Clubs

          Collaborate, learn, and share best practices for customer service excellence

      • Company

          Company

          • About Us

            Powering seamless cloud experiences

          • Investors

            Investors relations, reports and filings

          • Global Offices

            Interactive map of locations worldwide

          • Careers

            View job openings and learn about our culture

          • NICE Leadership

            Meet our global leadership and executive team

          News & Media

          • Events

            Upcoming events and webinars

          • Press Releases

            Find the latest updates from NICE

          • Media Center

            Media contacts and resources

          Corporate Governance

          • NICE Trust Center

            Securing your trust with every interaction

          • Market Leadership

            Discover why NICE is the market leader

          • Corporate Responsibility

            In a world where you can be anything, be NICE

          Join us at the Largest CX Event of the Year!

          Registration is open! Interactions 2025: June 16-18, 2025. Aria Hotel, Las Vegas

          Register now

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          Investor Relations

          Recorded Calls Archive

          Q2 2024 Earnings Conference Call

          August 15, 2024
          Conference Call RecordingEarnings PresentationPress Release

          Investor and Analyst Day 2024

          June 11, 2024
          PresentationWebcast Replay

          Q1 2024 Earnings Conference Call

          May 16, 2024
          Conference Call RecordingEarnings PresentationPress Release

          Q4 2023 Earnings Conference Call

          February 22, 2024
          Conference Call RecordingEarnings PresentationPress Release

          Q3 2023 Earnings Conference Call

          November 16, 2023
          Conference Call RecordingEarnings PresentationPress Release

          Q2 2023 Earnings Conference Call

          August 17, 2023
          Conference Call RecordingEarnings PresentationPress Release

          Investor and Analyst Day 2023

          June 6, 2023
          PresentationKeynotes Recording

          Q1 2023 Earnings Conference Call

          May 11, 2023
          Conference Call RecordingEarnings PresentationPress Release

          Q4 2022 Earnings Conference Call

          February 23, 2023
          Conference Call RecordingEarnings PresentationPress Release

          Q3 2022 Earnings Conference Call

          November 10, 2022
          Conference Call RecordingEarnings PresentationPress Release

          Q2 2022 Earnings Conference Call

          August 18, 2022
          Conference Call RecordingEarnings PresentationPress Release

          Q1 2022 Earnings Conference Call

          May 12, 2022
          Conference Call RecordingEarnings PresentationPress Release
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