Streamlining the Time-Off Process with Automated Waitlists and Simultaneous Bidding

Overview

How to enable agent agility and eliminate the administrative hassle of manual time-off management.

With work-life balance at the forefront of the employee experience, organizations are increasingly expected to manage time-off requests seamlessly and fairly. Contact centers are looking to their workforce management (WFM) solutions to automate the process, reducing the time required to manage time-off requests and helping agents more easily balance their personal and professional lives.

NICE WFM’s Time Off Manager offers a solution. Time Off Manager empowers employees to take ownership of their schedules and reduces the administrative burden on supervisors with two key features: automated waitlists and simultaneous bidding.