Reimagining Customer Experience Beyond the Contact Center

Overview

Your customers are overwhelmingly trying to resolve their needs through self-service first before they attempt to connect with your customer service or inside sales teams. However, most organizations are still viewing the contact center and digital CX as separate operations and flows. This creates unsustainable customer friction. Join us to learn about CXi, NICE’s new approach for seamless customer experiences across digital, self-service, and agent-assisted interactions. Imagine the possibilities of: