QKS Names NiCE a Leader in Conversational Intelligence

Download the 2025 Spark Matrix™ for Conversational Intelligence Report

As the top-rated provider in the 2025 Spark Matrix™ for Conversational Intelligence report, NiCE is revolutionizing customer engagement with cutting-edge AI-driven technology. Read this report to see how NiCE conversational intelligence solutions improve CX across every interaction:

• NiCE Interaction Analytics now includes Topic AI, which automatically structures and analyzes 100% of interaction data using generative AI and 30+ years of CX data.
• Customer journey analytics allow contact centers to paint a complete picture of each customer’s experience and facilitate seamless CX leveraging automated workflows.
• NiCE utilizes an advanced transcription engine with unparalleled accuracy and performance.
• Real-time authentication capabilities utilize advanced biometrics for fraud prevention.

The report also covers key findings from QKS’ research into the conversional intelligence space including:

• AI-augmented customer interaction management.
• Generative AI-powered conversational insights.
• Hyper-personalization in conversational AI.
• Autonomous agent assistants and co-pilots.
• Proactive compliance and risk intelligence.
• Seamless omnichannel conversational analytics.

Download the report now to learn more about the latest in conversational intelligence technology and how NiCE offers industry-leading AI-powered solutions to improve CX.