Case Study: PSCU Accelerates Adoption of Employee Engagement Manager Driving Flexibility and Self-Service in the Contact Center

Overview

PSCU, a leading payment services provider for over 1,800 financial institutions, rapidly gained organizational buy-in after deploying NiCE Employee Engagement Manager—enhancing intraday scheduling and empowering agents with self-service tools.

This case study explores how PSCU:

• Enabled flexible, real-time schedule adjustments
• Boosted agent satisfaction through self-service options
• Improved contact center agility and workforce engagement