Metrigy Research Report: Trends for Patient Experience Success
Case Studies
Case Studies
A major publicly-traded healthcare company’s contact centers received millions of members’ calls each year. Their CX team saw personalization as a strategy to improve their members’ experiences while lowering operating costs but needed a solution to implement it.
The company deployed Enlighten AI Routing and Enlighten AI for Customer Satisfaction. As a result, they reduced operational spending by $11 million a year, realizing over 3X the return on investment. Find out how.
