Overview
Constituents want instant gratification—over 80% expect an immediate response to customer service inquiries. In fact, 60% actually prefer self-help for simple customer service tasks. It’s why providing great self-service is often considered the single most powerful improvement contact centers can make.
Join industry experts as they reveal 3 simple steps to getting self-help (and instant gratification) right:
- Choose the right chatbot and virtual agent solutions for your organization.
- Get the right information and services to constituents more quickly.
- Optimize experiences for the public and your workforce.
