Uncover blind spots, win loyalty, and transform CX.
Supercharge your VoC program with feedback management to analyze and act on all customer interactions, survey responses, and relevant data points for improved CX.
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Expand beyond surveys – adopt industry leading, holistic Voice of the Customer that combines and analyzes omnichannel digital and voice data so that you can turn every customer into a lifetime advocate for your brand.
With NICE Customer Feedback Management, resolve issues in real time, uncover blind spots in customer journeys and take action to improve customer satisfaction. What’s more, improve employee satisfaction and retention by empowering contact center agents to deliver customer service excellence on every inbound and outbound interaction.
"Contact centers with VoC programs enjoy 95% greater growth in their annual revenue."
Aberdeen Strategy & Research Study: The ROI of VOC: Create Happy Customers, Drive Efficiency & Improve Financial Results
Take action on customer feedback by using AI and analytics to examine all interactions and identify how to improve NPS and CSAT.
Make every experience effortless
Understand and solve self-service bottlenecks, high-volume channel switching, and low customer sentiment topics.
Coaching when it counts
Empower agents with objective performance monitoring using AI and real-time guidance for coaching in the moment.
Deliver frictionless conversations
Use AI to personalize outreach on the customer’s channel of choice, including SMS, WhatsApp, chat, web, email, voice and IVR.
Make your contact center sing
Integrated Customer Feedback Management, AI interaction analytics and quality management drives improved operational efficiency and service performance.
From reactive to proactive
Pinpoint high-risk customers in the moment and guide agents to positive resolution before they get to a post-call survey.
