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Customer Experience (CX) AI Platform
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  • Plateforme

    Plateforme Cxone Mpower

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      Applications robustes pour optimiser l'expérience employé (WEM)

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      Parcours client fluide sur tous les canaux, voix et digitaux

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      Outils IA pour guider et coacher les agents en temps réel

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    © 2025 NICE

    Grow Revenues in the Contact Center - Transform Your CX

    Increase sales, accelerate collections, improve your bottom line

    Increase profit margins and grow revenues by empowering your contact center agents to be better at sales, fundraising, collections and saving time on each interaction.

    From contact center to profit center.

    Agents are the heartbeat of the contact center. Providing them with consistently engaging experiences that use AI and automation helps them increase conversion rates, personalize customer experiences, sell smarter, grow revenues and drive contact center performance.

    See how

    Recommended Products

    “With the help of messaging apps, bots help consumers find solutions no matter where they are or what device they use—no forms, cluttered inboxes, or wasted minutes spent searching and scrolling through content. Communication, service, & transactions intertwine.”

    HubSpot

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    CX in the Era of Intelligent Self-Service (Opus)
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    Contact us

    If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.

    Turbocharge Agent Sales Effectiveness with AI

    Turbocharge Agent Sales Effectiveness with AI

    Analyzes agents’ sales skills on every interaction at scale and in real-time with out-of-the-box AI that’s purposed built for CX.

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    The world’s best brands trust NiCE to power 15B+ interactions a year

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    How Mitchell Reduced Costs and Improved CSAT

    Mitchell saved 64% in costs by moving to CXone Mpower and boosted productivity and service levels by 49%. Their ROI? Immediate.

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    Sell smarter with AI and automation

    Save time and boost close rates with AI routing, real-time agent coaching, and automated wrap-up using AI.

    Accelerate the speed of resolution

    Use AI-powered self-service and chat bots to resolve the easy customer issues.

    Right info equals right results

    Provide full customer information and history for personalized experiences and improved win rates.

    Better outbound & outcomes

    Boost connection and conversion rates with automated campaigns and branded outbound dialing.

    Motivate for increased sales

    Use gamification and accurate, timely and transparent variable compensation payments.

    AI for Sales Effectiveness

    Increase conversion rates, grow revenue, and empower teams with real-time, proven insights into the critical sales skills that drive revenue.

    Learn more

    Sales Performance Management

    Accommodate complex sales hierarchies and logic for compensation plans, sales crediting, territories, and quotas, using a fully integrated solution.

    Learn more

    Experience Optimization (XO)

    Power self-service bots with data and quickly identify the best automation opportunities – and the best ways to solve them.

    Learn more

    AI Routing

    Connect customers with agents for the best interaction to optimize any outcome. Realize immediate improvements in sales, CSAT and more.

    Learn more

    Proactive Engagement

    Improve connections, close more deals and personalize customer experiences.

    Learn more

    Conversational AI & Chatbots

    Give customers what they want—faster service and a better experience—with conversational AI and chatbots for self-service.

    Learn more