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CXone Mpower Platform
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Platform Overview
Complete AI platform for customer service automation
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User Communities
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Achieve it all with CXone Mpower.
Move beyond traditional inbound customer service into proactive, AI-powered experiences. Complete end-to-end automation of customer service workflows with NICE CXone Mpower.
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  Transform CX with AI
  Identify behaviors that drive frictionless customer experiences
  Drive Digital Transformation
  Integrate digital technology at the center of the customer experience
  Increase Operational Efficiency
  Leverage AI and automation to increase agent retention and reduce costs
  Move to the Cloud
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  91% of customers recommend NICE as a preferred CCaaS vendor
  Gartner® named NICE the only Customers’ Choice CCaaS vendor in its 2024 Peer Insights™ “Voice of the Customer for Contact Center as a Service” report.
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Make the smartest buying decision with the latest Gartner analysis
NICE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 10th consecutive year and is positioned furthest on Completeness of Vision.
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Overview

Today’s contact centers employ an ever-expanding range of software products to deliver the ultimate customer experience (CX) and employee experience (EX). Each solution provides an essential service while generating valuable data in one siloed function.