Research Report

The Future of Customer Service:
AI and Automation Trends for 2025

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About this report

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In this report, we’ll cover:

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In this report, we’ll cover:

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In this report, we’ll cover:

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  • Etiam vel leo eros. Ut eget sollicitudin mi. Quisque ut rutrum massa.
  • Nunc lacinia, diam vel efficitur ornare, tortor elit cursus libero, eget blandit ipsum sapien sed lacu
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In this report, we’ll cover:

  • Aenean quam mi, ultricies sit amet nulla eget, ultrices tristique dui.
  • Etiam vel leo eros. Ut eget sollicitudin mi. Quisque ut rutrum massa.
  • Nunc lacinia, diam vel efficitur ornare, tortor elit cursus libero, eget blandit ipsum sapien sed lacu
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In this report, we’ll cover:

  • Aenean quam mi, ultricies sit amet nulla eget, ultrices tristique dui.
  • Etiam vel leo eros. Ut eget sollicitudin mi. Quisque ut rutrum massa.
  • Nunc lacinia, diam vel efficitur ornare, tortor elit cursus libero, eget blandit ipsum sapien sed lacu
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Samantha Cho1

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Thanks to NICE WFM, we improved scheduling efficiency by 30% while boosting agent satisfaction.

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Compliance Manager at CoreBridge

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NICE’s analytics and compliance tools give us real-time visibility and peace of mind.

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Jordan Lee

Customer Experience Director at NexaCloud

"Transformed Our Customer Support"

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Priya Nair

Digital Transformation Lead at VistaBank

"AI That Actually Understands Our Customers"

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With NICE Enlighten AI, we now proactively resolve issues—before customers even ask for help.

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Samantha Cho

VP of Operations at OmniServe

"Optimized Our Workforce Like Never Before"

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Thanks to NICE WFM, we improved scheduling efficiency by 30% while boosting agent satisfaction.

Learn more

Jordan Lee

Customer Experience Director at NexaCloud

"Transformed Our Customer Support"

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NICE’s CXone platform helped us deliver faster, more personalized service across every channel.

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Priya Nair

Digital Transformation Lead at VistaBank

"AI That Actually Understands Our Customers"

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With NICE Enlighten AI, we now proactively resolve issues—before customers even ask for help.

Learn more

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