Mind the CX AI Gap

Overview

Customer and businesses. We need each other to survive, but that doesn’t mean that we always see eye to eye. And gaps in expectations can lead to negative consequences. In a recent report, we surveyed CX leaders across industries to understand current pain points, expectations of AI and so much more. We have broken down our key findings in this targeted infographic. Closing the CX gap starts and ends with leveraging the power of Generative AI.