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Metrigy Research Report: Building Trust in Government via CX Excellence
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The hard truth is citizens will lose trust in government agencies that deliver suboptimal services and customer experiences (CX). Citizens expect the same quality of CX they get from the private sector.
In fact, the federal government passed a “Citizen CX Mandate” in 2021 to help ensure improved service delivery and enhanced citizen experiences. A Metrigy survey revealed that most agencies are taking that mandate to heart.
In 2022, 38% of agencies completed a CX transformation initiative, and 33% have one planned for 2023.
Have you started yours? The new Metrigy report reveals how agencies are stepping up to the digital CX challenge and you can too.
This insightful guide explores: