How AI Redefines Self-Service: Customers Take Control with Their Own Words

Overview

Customer centricity today is more important than ever, but more difficult to attain. To achieve it in the age of omnichannel conversations, companies must capture and analyze every customer conversation, and apply the insights with immediacy to every customer channel. Opus Research explores the latest advancements in Conversational AI technologies that evolve self-service, advancing CX to become even more customer-centric.

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