Login
Status
Support
Partners
Pricing
Careers
ENLanguages

×
Platform
CXone Mpower Platform
Workflows
Automate every service workflow
Agents
Maximize agent performance
Knowledge
Centralize data and knowledge
Customer Service Automation
Platform Overview
Complete AI platform for customer service automation
Trust & Compliance
Ensure secure, reliable, and compliant customer service operations
CXexchange Marketplace
Discover partner solutions to extend capabilities on our platform
Integrations & Hubs
Seamlessly connect your business systems
Developer Portal
Endless customization options with RESTful APIs and robust SDKs
User Communities
Collaborate, learn, and share best practices for customer service excellence
AI Savings Calc
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
Learn more
Products
Solutions
- Explore all Solutions
- By Industry
  By Industry
  BPO
  Business Process Outsourcers
  Financial Services
  Customer experiences that count
  Government
  Elevate citizen trust
  Healthcare
  Healthy patient experiences
  Insurance
  Secure policyholder experiences
  Retail
  Delight customers where they shop
  Telecom
  CX for Telecommunications
  Travel & Hospitality
  Boost traveler and guest loyalty
  Achieve it all with CXone Mpower.
  Move beyond traditional inbound customer service into proactive, AI-powered experiences. Complete end-to-end automation of customer service workflows with NICE CXone Mpower.
  Learn more
- By Business Initiative
  By Business Initiative
  Grow Revenue
  Boost conversions and win rates to accelerate growth
  Engage & Empower Employees
  Create a workplace of truly engaged employees
  Boost Customer Loyalty
  Improve customer loyalty on interactions across the journey
  Transform CX with AI
  Identify behaviors that drive frictionless customer experiences
  Drive Digital Transformation
  Integrate digital technology at the center of CX
  Call Center Software
  Empower agents to provide better experiences
  Increase Operational Efficiency
  Leverage AI and automation to increase agent retention
  Move to the Cloud
  Elevate experiences by moving operations to the cloud
  Improve Compliance
  Protect your consumers with pre-built compliance solutions
  Proactive Customer Engagement
  Elevate customer satisfaction with proactive conversational AI
- Integrations & Custom Solutions
  Integrations & Custom Solutions
  CXexchange Marketplace
  Discover partner solutions to extend capabilities on our platform
  Pre-Built Integrations
  Seamlessly connect your business systems with our platform
  Developer Tools & APIs
  Endless customization options with RESTful APIs and robust SDKs
  Partner Ecosystem
  Embark on a journey of shared success and collaboration
  91% of customers recommend NICE as a preferred CCaaS vendor
  Gartner® named NICE the only Customers’ Choice CCaaS vendor in its 2024 Peer Insights™ “Voice of the Customer for Contact Center as a Service” report.
  Get report
Services
Explore all Services
Professional Services
Professional Services
Industry-leading expertise, tools and know-how
Implementation Partners
NICE-certified implementation partners
Business Consulting
Your partner for successful transformation
Training
Self-Led Training
Professionally developed training courses
Contact Center Training
Tailored education delivered by CX experts
Support & Assistance
Customer Support
Global support you can depend on
Make the smartest buying decision with the latest Gartner analysis
NICE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 10th consecutive year and is positioned furthest on Completeness of Vision.
Get report
Resources
Knowledge Base
All Resources
Whitepapers, datasheets, demos and more
Analyst Perspectives
Contact center reports from third party analysis
Terms Glossary
Detailed descriptions of industry-related terms
FAQs
Contact center focused frequently asked questions
Guides
Expert insights for superior CX
Learning & Insights
On-Demand Webinars
Browse our extensive webinar catalog
Interactive Product Tours
Explore the complete platform with our self-guided demos
Blog
CX industry guidance by contact center experts
Why NICE? Video Series
Step Inside The Room Where It Happened to see CX AI in action
NICE & Simple: Video Demo Series
Brilliant, bite-sized videos from our top product pros
Community
Events
Upcoming events and webinars
Customer Stories
Our customer's success is paramount. Read case studies about real CX transformation
NICE Clubs
Collaborate, learn, and share best practices for customer service excellence
Company
Company
About Us
Powering seamless cloud experiences
Investors
Investors relations, reports and filings
Global Offices
Interactive map of locations worldwide
Careers
View job openings and learn about our culture
NICE Leadership
Meet our global leadership and executive team
News & Media
Events
Upcoming events and webinars
Press Releases
Find the latest updates from NICE
Media Center
Media contacts and resources
Corporate Governance
NICE Trust Center
Securing your trust with every interaction
Competitive Advantage
Discover why NICE is the market leader
Corporate Responsibility
In a world where you can be anything, be NICE
Join us at the Largest CX Event of the Year!
Registration is open! Interactions 2025: June 16-18, 2025. Aria Hotel, Las Vegas
Register now

ENLanguages
Get in Touch

White Papers

Digital Channel Management for WFM for Dummies

Company

About Us
Careers
Global Leadership
Media Center
Investors
Awards
Global Office Locations
Contact Us
CCaaS
Customer Experience
NICE Public Safety
NICE Actimize
NICE RPA

Partners

NICE Partners Overview
Developer Partners (DEVone)
CXone Partner Portal
NICE Help Partner Portal
NICE User Group

Customer Support

Customer Support Overview
CXone Support Login
NICE Customer Support

Want to Learn More?

Join the Newsletter

STAY CONNECTED

Terms of Use
Site Map
Privacy Policy
Legal
Cookies Settings
Accessibility

© 2025 NICE

Overview

Digital Channel Management for WFM for Dummies, NICE Special Edition, will give you the latest insights into how to integrate the expanding array of digital channels to optimize your workforce management (WFM). This invaluable addition to NICE's popular Dummies series will help you:

Review various approaches to digital channel management for WFM

Consider potential impacts and challenges in your specific environment

Dive into the complexities of digital channel management today and tomorrow

Harness the power of data analytics to empower all your staffing and scheduling decisions