What Channels Can Be Used to Deliver Surveys to Customers?
General Customer Experience & Contact Center FAQs
What channels can be used to deliver surveys to customers?
Surveys can be delivered through multiple channels, including voice, email, SMS, messaging apps, and web forms, ensuring customers can share feedback in their preferred way.
Email surveys: Follow-up links invite customers to provide input at their convenience
SMS surveys: Quick, text-based surveys offer easy mobile responses
Digital surveys: Embedded in apps or websites for real-time feedback
Messaging app surveys: Delivered via WhatsApp or similar platforms for instant engagement
Why is multi-channel survey delivery important?
Offering multiple survey options increases response rates, captures diverse feedback, and reflects a customer-first approach to listening and improvement.
What benefits does this bring to CX?
More accurate, representative customer feedback
Timely insights to address concerns quickly
Better alignment of services with customer preferences
Enhanced ability to track satisfaction trends over time
How does this create a NiCE world?
In a NiCE world, customers share their voices effortlessly, enabling businesses to continuously evolve based on meaningful feedback.
Create a listening world, where every channel becomes a gateway to better experiences.
