Act on CX insights from a complete, objective, and automated analysis of every interaction, driven by the industry's most comprehensive CX data sets.
AI for every CX need
Enlighten AI for CX solutions have your operations, your agents, and your customers covered across the end-to-end customer journey—from optimizing self-service and matching the best agents to callers, to automating notetaking and identifying and acting on sentiment trends—you’ll optimize operations, improve agent engagement, and increase customer satisfaction.
“Enlighten can tell me where to focus. We improved our customer satisfaction by 13% in 60 days across 1,000 agents. It is truly amazing what data and Enlighten AI can do to achieve those results.”
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Accurate automated summaries.
Reduce costs and deliver contextually relevant agent summaries with the power of purpose-built generative AI for CX for every interaction.
Elevate self-service experiences with an AI-powered virtual agent that guides customers. Guarantee accurate answers with trusted company knowledge and natural language chat.
Unlock complex data with generative AI for CX leaders. Take data-driven action with conversational questions and answers, without hunting down an analyst or report
Automate agent notetaking with the power of generative AI to summarize every interaction—reducing manual effort, boosting productivity and elevating CX.
Match every customer with their perfect agent. Predict the best pairing with industry-leading AI and holistic CX data to boost customer experiences and KPIs.
Increase conversion rates, grow revenue, and empower teams with real-time, objective analysis into the critical sales skills that drive revenue across every interaction.
One Platform. One Experience. Total Orchestration.
CXone Mpower drives intelligent automation that redefines end-to-end customer service. On one AI platform, you can unify workflows, empower agents, and centralize knowledge to break down silos and drive service transformation at scale.
